Senior Manager - Onboarding Architect

Senior Manager - Onboarding Architect

Apollo.io is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

Apollo.io is hiring a Senior Manager - Onboarding Architect to oversee the post-sale experience for mid-to-high-value customers. This role is critical in transforming the early customer experience into one of clarity, speed, and value realization. You will design and build the roles and responsibilities for the function and operating model, while also executing individual contributor onboarding work to stay deeply versed in the process. You will lead implementation efforts, complex migrations, guide customers through configuration and onboarding milestones, and ensure each account is set up for long-term success.

You'll work cross-functionally with Sales, CS, Solutions Consulting, Product, Engineering, and Support to drive strategic onboarding engagements for customers with more complex use cases or integrations. You will also contribute to documentation, playbooks, and process improvements that raise the bar across the entire onboarding org.

What You'll Do

Build Onboarding Delivery & Design

• Cross-functional Orchestration
• Design the onboarding strategy for mid-to-high value customers.
• Define and build the roles and responsibilities (R&Rs), operating procedures, and handoffs for the onboarding function, ensuring clarity across Sales, SC, CS, Product, and Support.
• Develop training curriculum, planning guides, client content, and metrics dashboards.
• Partner with Product, Solutions Consultants, Customer Success, and Support teams to communicate needs, solutions, and escalations.
• Maintain, manage, and build strong relationships with Partner agencies to ensure onboarding success.

Customer Enablement & Technical Support

Player-Coach Leadership & Continuous Improvement

What We're Looking For

Required

Nice to Have

The listed Pay Range reflects base salary range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission / sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include equity; company bonus or sales commissions / bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life / AD&D / STD / LTD insurance; FSA / HSA and medical, dental, and vision benefits.

Annual Pay Range

$168,000 - $220,000 USD

We are AI Native

Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customersand we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.

Why You'll Love Working at Apollo

At Apollo, we're driven by a shared mission : to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our corewe're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you're looking for a place where your work matters, where you can push boundaries, and where your career can thriveApollo is the place for you.