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Program Manager/Customer Service
Program Manager/Customer ServiceLARSON CANDO INC • Fort Lauderdale, FL, US
Program Manager / Customer Service

Program Manager / Customer Service

LARSON CANDO INC • Fort Lauderdale, FL, US
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Job Description

Job Description

Benefits :

  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Program Manager / CSM

Report To : COO & President

Responsibilities & Duties (Included but not limited to) :

  • Delivering every project on time, within budget and within scope.
  • Maintain regular communication with assigned customers understand expectation, form and frequency of communication. Inwardly acting as the customer and outwardly acting as LCIs Representative.
  • Assist in contract negotiations and management of contacts.
  • Manage production priority schedule with other CSMs and planning team.
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • Develop and track project costs and provide cost estimated to customers as required establish minimums.
  • Manage changes to the project scope, project schedule, and project costs, communicate to internal and external customers / stakeholders.
  • Measure project performance with planning and finance.
  • Successfully manage and grow the relationship with the client and all stakeholders.
  • Perform risk management to minimize project risks.
  • Create and maintain comprehensive project documentation.
  • Receive notice of project input from customer and communicate to planning and finance.
  • Collect necessary data.
  • Research and confirm workscope items using planning and inspection resources.
  • Develop initial cost estimate (With buy in from QA and Production)
  • Initiate Work Order.
  • Call and run induction meeting.
  • Track project progress, working with planning to include long lead-time items.
  • Adjust cost estimate based on inspection findings, repairs, and customer supplied materials.
  • Coordinate and manage CFM / COP.
  • Communicate accurate project status to customer.
  • Assist finance with invoice generation and approvals.
  • Resolve customer concerns or open items to mutual satisfaction.
  • Marketing Daily.

    • Desired Applicant Skills / Experience :

  • Bachelor Degree in Business / Marketing or equivalent experience.
  • Good understand of aircraft materials, P / N and trace requirements.
  • Quantum software experience
  • Computer skills in MS Office products including Outlook, Word, Excel, and Power point.
  • Strong analytical and project management skills
  • Confident, outgoing and dynamic personality
  • Strong creative outlook.

    • Company Benefits

  • Weekly Pay Direct Deposit
  • Paid vacation / sick time / holidays
  • Salary commensurate with experience
  • Medical Insurance
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