Desktop/Tech Support: III (Senior)The Judge Group • West Palm Beach, FL, United States
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Desktop / Tech Support : III (Senior)
The Judge Group • West Palm Beach, FL, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProvide end-user support for desktops, laptops, and mobile devices Configure workstations for new users and upgrade existing equipment / software Maintain local network and telecommunication systems Troubleshoot LAN, server, and connectivity issues Utilize ticketing and asset management systems to track support activities Perform computer re-imaging, data migrations, and restorations Conduct remote problem-solving when necessary Collaborate with ITIL teams (WAN Engineers, Messaging Engineers, Logical Access, Application Development, Facilities, Telecom, and Business Units) Participate in local and national initiatives, meetings, and Agile product development efforts
Our client is currently seeking a Desktop / Tech Support : III (Senior)- Greater West Palm Beach Area
Shift times : 8am - 5pm ET
Hybrid position, in office as needed
Position requested for the Greater West Palm Beach Area
Key cities : Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington. Use of personal vehicle with mileage reimbursement.
Overview
We are seeking a highly skilled and customer-focused IT Support Specialist to join our team. This role is central to delivering unparalleled technical support for staff and sales associates by managing end-user technologies within a local network environment. You'll troubleshoot hardware, software, and connectivity issues, configure workstations, and collaborate across ITIL teams to ensure seamless operations and an exceptional user experience.
Required Skills & Experience
- Education & Experience
- Bachelor's degree in a relevant field or equivalent experience
- Minimum 3+ years of IT support experience (5+ preferred)
- Technical Expertise
- Windows & Mac troubleshooting and support
- Mobile device configuration and troubleshooting
- Basic network and hardware troubleshooting
- Microsoft 365, including Copilot and AI technologies
- ServiceNow and Ivanti experience (preferred)
- Soft Skills
- Exemplary customer service and communication skills
- Ability to explain technical issues in non-technical terms
- Active listening, patience, and compassion during stressful situations
- High emotional intelligence; adaptable to different personalities and skill levels
- Strong problem-solving and root cause analysis skills
- Critical thinking and resourcefulness when standard solutions don't work
- Professional Attributes
- Flexible, well-organized, and able to prioritize multiple tickets
- Growth mindset with eagerness to learn new tools and technologies
- Team player who collaborates effectively with technicians, departments, and vendors
- Reliable transportation; able to lift up to 50 lbs unaided
⚙ Core Responsibilities
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Support Iii • West Palm Beach, FL, United States
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