Emergency Operations Center (EOC) Technology Analyst

Posting Date

11 / 03 / 25

Application Deadline

11 / 10 / 25

Pay Range

$63,000 - $108,750 annually

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is not eligible for overtime compensation.

Job Type

Unclassified

Department

Emergency Management

About the Position

The EOC Technology Analyst is part of the team responsible for supporting and managing the systems utilized by the department and the Emergency Operations Center. The team also collaborates with municipal and tribal partners to provide training, user support, and ongoing development of the Crisis Information Management System, WebEOC. In addition, this position serves as a key resource for radio communications for both internal and external partners and acts as the coordinator for the department's amateur radio volunteers.

About Us

Are you ready to help your community prepare for a large-scale emergency? We are looking for motivated individuals to rise to the occasion! Maricopa County Department of Emergency Management prepares for, responds to, and recovers from large-scale community disasters. Some of our partners include local and state governments, industry leaders, universities, and community organizations active in disaster. Our department embraces cutting-edge technologies and innovative partnerships to bring unique solutions to complicated problems. Join our team to continue our efforts keeping our residents safe from disaster!

Proud to Offer

Work with a greater purpose

Tuition reimbursement

Exceptional work-life balance, with hybrid and alternative work schedule options

Opportunities for growth and development within Maricopa County

Low-cost, high-value healthcare for you and your qualifying dependents

Child care benefits including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively

Paid vacation, sick time, and parental leave

Extensive wellness program, including healthcare premium discounts

Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

Learn more at Work With Us | Maricopa County, AZ

We Require

Bachelor's degree in Computer Science, Information Technology, Web Development, Emergency Management, Program Management or related degree OR ,

Two year technical / vocational degree in a related field AND two years of experience with Emergency Operations Center (EOC) systems, including crisis information management systems, web development, automated calling systems, radio, audio / visual and other EOC communication systems

A combination of post-secondary education and / or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Other Requirements

ICS100, 200, 700 & 800 at hire date or within 90 days of hire date and 300 and 400 within 18 months

Ability to obtain the Advanced Professional Series (APS) certificate from FEMA Emergency Management Institute within two years

Ability to obtain the COM-L certification within two years.

We Also Value

Experience in web development and / or general IT support

Experience with emergency management concepts; experience with ESRI's ArcGIS Online platform and developing or consuming web map services

Experience working within an Emergency Operations Center (EOC) or serving as a Logistics Section Chief

Experience administering automated dialing or call notification systems (e.g., Cassidian NXT, CodeRED, Everbridge)

Amateur radio experience

Job Contributions

Responsible for the comprehensive administration and operational readiness of the department's critical technology systems, including WebEOC, Everbridge, and Emergency Operations Center (EOC) audiovisual systems. Duties include creating and managing user accounts, maintaining system access controls, performing data validation, and ensuring secure information flow across all platforms. Provides support for 24-hour EOC or activations at city, town, tribal, county, and state levels. Serves as department co-Liaison with OET (County IT).

Oversees the department's comprehensive radio communications program, serving as the primary point of contact for internal staff, external partners, and volunteer HAM radio operators during both routine operations and emergency activations. Manages and maintains multiple interconnected radio networks linking county, state, city, and town systems, ensuring they are regularly tested, operational, and supported through user training and readiness exercises. This position is responsible for the overall coordination, maintenance, and performance of all departmental communication systems to ensure reliability during real-world events and exercises. Participates in rotational after-hours on-call for our customer needs; in support of the MCDEM duty officers, assists in maintaining the technical equipment inventory and sign-in-out processes, procedures, and audits.

Maintains and updates databases that support response operations for incidents occurring across the county. Conducts regular testing, troubleshooting, and performance assessments to ensure full system functionality and interoperability during no-notice activations and field deployments. Collaborates with IT staff, departmental leadership, and partner agencies to implement updates, maintain operational continuity, and strengthen emergency response readiness. Coordinates with vendors to identify and implement additional solutions as needed.

Serves as the primary point of contact with Facilities Management for building maintenance, repairs, and coordination of facility-related solutions. Provides hands-on support for remote site activations, connectivity, and operational technology, including telephones, computers, projectors, printers, scanners, copiers, fax machines, generators, wireless networks, and other communication systems supporting EOCs, Recovery Information Centers, Reception and Care Centers, and shelters. This role ensures the seamless integration and functionality of all building systems, recognizing that technology is the backbone of operations, and acts as the central liaison for troubleshooting and maintaining these critical connections.

Assists Security Services in maintaining and auditing access control systems to ensure proper authorization for all personnel. Coordinates with Facilities and HR to manage badge issuance, access levels, and onboarding or offboarding of employees and contractors. Ensures compliance with security protocols and promptly addresses any access issues or discrepancies.

Working Conditions

Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Incumbent may be subjected to extreme temperatures, wetness / humidity, respiratory hazards and noise and vibration.

Incumbent may be subjected to moving mechanical parts, vibrations, fumes, odors, dusts, poor, ventilation, chemicals, oils, extreme temperatures, inadequate lighting, workspace restrictions, intense noises, and travel.

The work will occur in an office and field environment. While performing the duties & responsibilities the employee maybe exposed to loud noise, noxious odors, unsanitary conditions, chemicals, electricity, moving mechanical parts, varying weather conditions, and other related conditions and situations. Position is subject to atmospheric conditions : Fumes, odors, dust, mists, gases, or poor ventilation.

Selection Procedure

Only the most qualified candidates will be considered

Consideration will only be given to candidates who submit online applications

Candidates will be contacted primarily through email and their Workday online application profile

Must pass a pre-employment background and / or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!