Assistant Community Manager- Lease UpMill Creek Residential Trust • Charlotte, NC, US
serp_jobs.error_messages.no_longer_accepting
Assistant Community Manager- Lease Up
Mill Creek Residential Trust • Charlotte, NC, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAccept rents and make deposits Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos) Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager Participate in Revenue Management calls when applicable Oversee normal duties of Concierge and Leasing Consultants (based on Manager's request and staffing structure) Complete all new lease and renewal paperwork, including related addendums Complete resident communications when applicable Attend training classes / meetings as required or recommended by management Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Understand and support the customer experience vision for Mill Creek Residential Communicate service guarantees and customer service standards to prospective and current residents Take ownership to personally address and resolve customer concerns in a timely professional manner Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers Contribute ideas for improving resident satisfaction to the Community Manager Participate in monthly property renewal program with informative letters, friendly telephone calls, and / or other means of encouraging communication as needed to increase resident retention Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager Embody the Mill Creek mission, values and brand promise in all that he or she does Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto Address and complete all other duties as assigned High School diploma or equivalent (GED), Bachelor's degree preferred 2 years multi-family leasing or related property management experience or equivalent experience Commitment to, and passionate for, providing outstanding customer service Strong communication skills (written and verbal) Multi Family or related property management experience, retails sales or hospitality experience Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication Exercise professional judgement to take ownership of and resolve issues and problems with residents In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community Continuous research of area competitors such as pricing, amenities, features etc. Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices Capable of travelling between two or more communities, if necessary Report to work on time, work assigned schedules (including weekends) and accurately document / verify time worked Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits : Vacation, Sick, Holidays
Assistant Community Manager
The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the "Manager on Duty" (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior / Leasing Consultants.
Essential Functions / Responsibilities
Sales and Marketing
- Warmly greet prospective residents and create a personal connection while determining needs and preferences
- Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.
- Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
- Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
- Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
- Ensure the office, clubroom, apartment models, and "market ready" units are in impeccable condition
- Assist in Social Media advertising as directed by the Manager
- Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
- Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
- Address and complete all other duties as assigned
Operational Standards
Customer Service
Education and / or Experience
Skills / Specialized Knowledge
About the Benefits of Joining the Mill Creek Team
Mill Creek is an Equal Opportunity Employer
Are You Ready to Contribute to the Success of Mill Creek Residential?
serp_jobs.job_alerts.create_a_job
Assistant Community Manager • Charlotte, NC, US
Job_description.internal_linking.related_jobs
Multifamily Assistant Property Manager.Grubb Properties is a leading full service real estate company dedicated to providing exceptional living experiences for our residents.As a vertically integra...serp_jobs.internal_linking.show_more
Broad River Retail is seeking a Manager, Learning & Content Design, to join our growing People Team.This highly motivated, dynamic, and creative Leader will lead our instructional design initiative...serp_jobs.internal_linking.show_more
We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit f...serp_jobs.internal_linking.show_more
AlliedTravelCareers is working with Jackson Therapy Partners to find a qualified Physical Therapist (PT) in Statesville, North Carolina, 28625!.
Looking for a change of scenery and a chance to help ...serp_jobs.internal_linking.show_more
Overview : Carowinds is seeking a talented and motivated Kitchen Manager to join our dynamic Food & Beverage team.Serving as the park's Sous Chef, this position plays a key leadership role in su...serp_jobs.internal_linking.show_more
As a Community Manager, you will provide strong leadership and management direction on behalf of Board of Directors and FirstService Residential.
This position will oversee the entire operation and ...serp_jobs.internal_linking.show_more
About the Role • • Mercor is seeking experienced • •Property, Real Estate, and Community Association Managers • • to support a leading AI lab in advancing research and infrastructure for next-generation...serp_jobs.internal_linking.show_more
Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide.Founded in 1986, Asset Living has decades of experience delivering exceptional value ...serp_jobs.internal_linking.show_more
What does a Sales Consultant – Appliance Outlet do?.The Sales Consultant – Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority ...serp_jobs.internal_linking.show_more
You must be Charlotte-based or within commuting distance to Charlotte • • • About Us : .Blueprint Creative Group is a strategic communications agency supporting state, local, and federal government agen...serp_jobs.internal_linking.show_more
Associa is currently looking for a Community Association Manager to join our team in Charlotte, NC.As a Community Association Manager, you will work closely with our clients and vendors, and partne...serp_jobs.internal_linking.show_more
Community Relations & Expansion Coordinator.Park Pointe Village Category : Customer Service Position Type : Temporary 3025 Chesbrough Boulevard ...serp_jobs.internal_linking.show_more
AlliedTravelNetwork is working with AMN Healthcare Allied to find a qualified Occupational Therapist (OT) in LILLINGTON, North Carolina, 27546!.
Job Description & Requirements.Occupational Thera...serp_jobs.internal_linking.show_more
Assistant Community Manager / Affordable Housing / Belmont, NC.As the property management arm of.What Makes LSA a Great Place to Work.
Mission-driven & innovative property management company.Abo...serp_jobs.internal_linking.show_more
PURE Property Management offers a Comprehensive Total Rewards Package of Benefits containing : .Medical, Dental and Vision Coverage.
Generous Vacation and Sick time.In office - 8 am to 5 pm, Monday th...serp_jobs.internal_linking.show_more
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Why Choose a Career with the AAA The Auto Club Group (ACG).
At AAA Car Care, we are your pre...serp_jobs.internal_linking.show_more
Alleghany, Ashe, Watauga, Caldwell, Alexander, Iredell, Yadkin, Surry, or.This position will serve Wilkes County members.
The person in this position is required to maintain residency in North Carol...serp_jobs.internal_linking.show_more
Assistant Property Manager- Link Apartments® Mint Street
Grubb Properties • Charlotte, North Carolina, United States, 28203
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days
Manager, Learning and Content Design
Broad River Retail • Fort Mill, South Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Assistant Manager
Join Parachute • Statesville, NC, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Travel Physical Therapist (PT) - $1,806 to $2,006 per week in Statesville, NC
AlliedTravelCareers • Statesville, NC, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Kitchen Manager
Carowinds • Catawba, NC, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Community Association Manager
FirstService Residential • Charlotte, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30
Remote Property, Real Estate, and Community Association Managers - AI Trainer ($60-$80 per hour)
Mercor • Rock Hill, South Carolina, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Community Manager
Asset Living • Charlotte, NC, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30
Outlet Customer Experience Specialist, Advisor
Best Buy • Pineville, NC, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Community Outreach Manager - Contract (Charlotte-based)
Blueprint Creative Group • Charlotte, NC, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Community Association Manager
Associa • Charlotte, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Community Relations & Expansion Coordinator
ACTS Retirement-Life Communities • Rock Hill, SC, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Occupational Therapist (OT) - $1,799 to $1,972 per week in Lillington, NC
AlliedTravelNetwork • Charlotte, North Carolina, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Assistant Community Manager - The Loftin
LSA Management • Belmont, NC, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Community Manager
Pure Employment LLC • Cornelius, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Side Hustle Project Lead
Finance Buzz • Troutman, North Carolina, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Assistant Facility Manager
The Auto Club Group • Fort Mill, SC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Care Manager - LP (Western NC)
Vaya Health • Statesville, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted