Talent.com
Dedicated Sales Support Specialist
Dedicated Sales Support SpecialistThermo Fisher Scientific • Grand Island, New York, USA
Dedicated Sales Support Specialist

Dedicated Sales Support Specialist

Thermo Fisher Scientific • Grand Island, New York, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Location : Grand Island NY or Rockford IL. Relocation assistance is NOT provided.

  • Must be legally authorized to work in the United States without sponsorship .

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

Discover Impactful Work :

Thermo Fisher Scientific is seeking a highly motivated and detail-oriented Sales Support Specialist to provide exceptional administrative and operational support to a designated group of BID sales this role you will serve as a key resource for sales representatives customers and internal partners ensuring seamless order management outstanding service and timely resolution of inquiries. This position requires strong problem-solving skills impeccable accuracy and the ability to manage multiple priorities in a fast-paced environment.

A day in the Life :

  • Manage all administrative functions for assigned BID sales teams including :
  • Order entry

  • Complaint resolution
  • Backorder and open order management including proactive customer communication and alternative SKU recommendations
  • Quote and order research and resolution
  • Acting as liaison between sales / customers and internal teams such as Triage Ecom B2B CAM Product Management Technical Support Customs Credit & Collections Service Price Maintenance and other divisions
  • New representative onboarding
  • Respond promptly and professionally to incoming telephone and email inquiries and orders from Sales Representatives.
  • Proactively organize and lead internal and external conference calls via WebEx to address and resolve customer or sales-related issues.
  • Provide exceptional customer service to support front-line sales representatives in their daily activities.
  • Ensure adherence to company and departmental goals and performance standards.
  • Prepare and provide all necessary documentation required to meet shipping and compliance requirements (e.g. Material Safety Data Sheets Certificates of Analysis custom order documentation).
  • Keys to Success : Education

  • High school diploma or equivalent required. Bachelors degree in Business Administration or a scientific field preferred.
  • Experience

  • 2 years of related customer service experience including order entry systems and processes.
  • Excellent written and verbal communication skills are required.
  • Demonstrated judgment tact and diplomacy when interacting with internal and external stakeholders; ability to handle confidential or proprietary information.
  • High level of accuracy and attention to detail.
  • Experience working on complex assignments requiring strong decision-making and problem-solving abilities.
  • Ability to work independently with strong organizational skills initiative and a positive proactive attitude.
  • Proficiency with Microsoft Word Excel PowerPoint and Outlook.
  • Strong working knowledge of systems and tools relevant to Customer Service and Sales Operations.
  • Ability to multitask prioritize effectively and meet deadlines in a fast-paced environment.
  • Flexibility to work beyond standard business hours as needed; some holiday coverage may be required.
  • BENEFITS :

    We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation.

    Compensation and Benefits

    The hourly pay range estimated for this position based in New York is $20.93$31.40.

    This position may also be eligible to receive a variable annual bonus based on company team and / or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes :

    A choice of national medical and dental plans and a national vision plan including health incentive programs

    Employee assistance and family support programs including commuter benefits and tuition reimbursement

    At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

    Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

    Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

    For more information on our benefits please visit : Experience :

    IC

    Key Skills

    Data Entry,Customer Service,Account Executives,Email,Product Knowledge,Account Management,Communication,CRM,Salesforce,Phone Calls,RFP,Sales Goals,Powerpoint,Technical Support,Sales Support

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 20 - 31

    serp_jobs.job_alerts.create_a_job

    Sales Support Specialist • Grand Island, New York, USA

    Job_description.internal_linking.related_jobs
    Desktop Support Specialist

    Desktop Support Specialist

    Pride Health • Buffalo, NY, US
    serp_jobs.job_card.full_time
    Information Technology Analyst I - W2 only.Hours if resource works Saturday & / or Sunday will be 9a-5p regardless of shift they are booked for. Length : 4 months, Possible extension.Bachelors or e...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Support Specialist (Buffalo)

    Customer Support Specialist (Buffalo)

    Corps Team • Buffalo, NY, US
    serp_jobs.job_card.part_time +1
    Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity located in Cheektowaga, NY. Serve as a liaison between customers and interna...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Commercial Collections Specialist

    Commercial Collections Specialist

    NY Staffing • Buffalo, NY, US
    serp_jobs.job_card.full_time
    At KeyBank, we pride ourselves on being client advisors.We appreciate our clients, and our team excels at offering professional and courteous service to them. KeyBank offers you the ability to see c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Intensive Support Specialist

    Intensive Support Specialist

    Community Services for Every1 • Buffalo, NY, United States
    serp_jobs.job_card.full_time
    We are seeking an Intensive Support Specialist to develop person-centered respite plans that address the needs of people receiving services and their families and advance their respite plan of care...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sales Specialist

    Sales Specialist

    Home Depot (Retail) • Buffalo, NY, US
    serp_jobs.job_card.full_time
    Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutionsincluding installation and related services.S...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Support Specialist

    Customer Support Specialist

    TradeJobsWorkforce • 14204 Buffalo, NY, US
    serp_jobs.job_card.full_time
    As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Parts Specialist

    Parts Specialist

    O'Reilly Automotive • Buffalo, NY, US
    serp_jobs.job_card.full_time
    The Parts Specialist will provide all retail and installer customers with a high level of service.This position will also support store management in the accomplishment of assigned tasks.Bilingual ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Commercial Collections Specialist

    Commercial Collections Specialist

    KeyCorp • Buffalo, NY, US
    serp_jobs.job_card.full_time
    We Are Not Your Typical Collections Team!.At KeyBank, we pride ourselves on being client advisors.We appreciate our clients, and our team excels at offering professional and courteous service to th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Retail Customer Sales Specialist

    Retail Customer Sales Specialist

    SPECTRUM • Niagara Falls, New York, United States
    serp_jobs.job_card.full_time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Direct Sales Representative, ICM - Buffalo, NY

    Direct Sales Representative, ICM - Buffalo, NY

    Abbott Laboratories • Buffalo, NY, US
    serp_jobs.job_card.full_time
    Abbott is a global healthcare leader that helps people live more fully at all stages of life.Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Bilingual Customer Support Specialist

    Bilingual Customer Support Specialist

    VirtualVocations • Buffalo, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Supplier Success Professional (Customer Support) - Bilingual French / English.Key Responsibilities Provide professional support to all customers and assist them in naviga...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Seasonal Support Driver

    Seasonal Support Driver

    United Parcel Service Inc. • Tonawanda, New York, United States
    serp_jobs.job_card.part_time +1
    Deliver from the comfort of your own vehicle! As a seasonal support driver (SSD), you'll deliver packages to communities and businesses from your personal vehicle. This is a friendly, physically act...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Support Specialist

    Customer Support Specialist

    VirtualVocations • Buffalo, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Specialist, DNA Synthesis - EMEA.Key Responsibilities : Respond to and resolve product, service, and order inquiries via email, chat, and phone Perform...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales Representative

    Sales Representative

    ADT Careers • Buffalo, NY, United States
    serp_jobs.job_card.full_time
    ADT has been in the business of helping save lives since 1874.As the #1 smart home security provider in the U.Our continuous innovation, advanced technology and strategic partnerships deliver produ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Sales and Service Specialist (35457)

    Sales and Service Specialist (35457)

    Hertz • Buffalo, New York, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    TNC is an essential member of the Hertz Local Edition team.Ensure optimal operational efficacies to provide customers the best rental car experience. Provide assistance creating a rental car reserva...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Seasonal Support Driver

    Seasonal Support Driver

    United Parcel Service • Athol Springs, NY, US
    serp_jobs.job_card.part_time +1
    Deliver from the comfort of your own vehicle! As a seasonal support driver (SSD), you'll deliver packages to communities and businesses from your personal vehicle. This is a friendly, physically act...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Support Specialist

    Technical Support Specialist

    Tesla • Buffalo, NY, United States
    serp_jobs.job_card.full_time
    Tesla Energy Support Specialists handle a variety of customer issues for Residential Energy products while delivering on world class customer service. Our team is the front line and face of the Tesl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Commercial Collections Specialist

    Commercial Collections Specialist

    Key Bank • Buffalo, NY, United States
    serp_jobs.job_card.full_time
    Ridge Lea Road, Amherst New York.We are not your typical Collections team!.At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at offering profess...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new