Single Billing Office Cash Specialist (On-Site)

Sbo Cash Specialist

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Under general supervision of the Manager of Hospital Billing, and within regulatory requirements, the Single Billing Office (SBO) Cash Specialist is responsible for processing electronic and manual charge and cash revenue transactions into the electronic medical record. The Single Billing Office Cash Specialist provides a vital role to the patients, family members, Finance, and Revenue Cycle for Beth Israel Lahey Health (BILH) and its affiliates. This position is responsible for supporting the Customer service department, posting of self-pay payments, credit balances, cash balancing, reconciliation and depositing cash for BILH, as well as the patient window inquiries at BILH. Position is required to meet stringent quality, productivity and time sensitive standards The primary role of the SBO Cash Specialist is to act as a liaison to our customers, departments and physician practices on all matters regarding cash.

Essential Duties & Responsibilities including but not limited to :

• Timely verification and reconciliation of electronically received charge or remittance revenue transactions originating from a variety of charge capture and specialty-driven computer systems and health insurers.
• Assists customers with statement, bill, and copay issues to ensure a high level of customer satisfaction.
• Works with BILH hospitals, off-site practices, and departments throughout the organization to ensure the daily cash bag is balanced and everything is documented on the cash sheet as appropriate.
• Working in an SBO (Single Billing Office) environment, the SBO Cash Specialist will need to have knowledge of Hospital and Professional Billing in order to assist the customer with questions related to their bills and statements received from insurance companies.
• Resolves unapplied cash, payment plans, and cosmetic services.
• Resolves self-pay credits and refunds to patients as necessary.
• Posting of self-pay payments to the patient's account.
• Prepares and reconciles bank deposits.
• Monitors the Deposit tool to ensure timely deposits from off-site.
• Investigates debits and credits for the Finance department.
• Maintains appropriate audit results or achieves exemplary audit results. Meet productivity standards or consistently exceed productivity standards.
• Provides and promotes ideas geared toward process improvements within the Central Billing Office.
• Assists the Cash Manager with the resolution of complex credits and self pay accounts.
• Completes projects and research as assigned.

Organizational Requirements :

Minimum Qualifications :

Education : High School Diploma required, bachelor's degree preferred

Licensure, Certification & Registration : Billing Certification preferred

Experience : 2 years of experience in cash management and customer service or related fields

Skills, Knowledge & Abilities :

Pay Range : $21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled