Consumer Health Advocate Consumer Health Advocate

Receiving, investigating and resolving all customer inquiries timely and accurately.

Handling customer service inquiries and problems via the telephone.

Ensuring all customer communication is clearly documented.

Educating caller to ensure resolution is achieved on first contact.

Interact through various channels such as Chat, Phone and E-mail

Must be able to pass required testing

Participation and attendance are mandatory.

This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules

Work overtime as required

Quals

All applicants will be advised that Client, as a federal contractor, may be required to implement a COVID- vaccine mandate.

Education

• High School Diploma or equivalent required

Experience

year - Experience in a customer service support role is required

Skills\Certifications

Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)

Proficient oral and written communication skills

EEO :