Onsite Community Manager

Onsite Community Manager

Adora Trails, a premier family-friendly master-planned HOA community in southeast Gilbert, AZ, seeks an experienced Community Manager to deliver exceptional customer service and provide expert leadership. The ideal candidate will have comprehensive knowledge of Covenants, Conditions & Restrictions (CC&Rs), financial oversight, vendor management, and team supervision. This vibrant community features 12+ miles of scenic walking trails, a catch-and-release fishing lake, playgrounds, greenbelts, and a state-of-the-art community center with numerous amenities.

Position Summary :

Primarily responsible for providing exceptional customer service and providing expert leadership and having comprehensive knowledge of Covenants, Conditions & Restrictions (CC&Rs), State Statutes, financial oversight, vendor management, and team supervision.

Position Responsibilities :

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner / resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM's management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A / P to the management company.
• Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A / P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Maintain continued documentation of landscape tours with contracted vendor to ensure that all items of concern are addressed timely.
• Reviews incident reports, responds and implements timely solutions accordingly.
• Training and oversight of onsite staff, including but not limited to, maintenance, activities coordinator, compliance, administrative and front desk staff.
• Performs other related duties as directed.

Knowledge, Skills and Abilities :

Physical Demands & Work Environment :

Qualifications

Behaviors

Required

Innovative :

Consistently introduces new ideas and demonstrates original thinking

Leader :

Inspires teammates to follow them

Dedicated :

Devoted to a task or purpose with loyalty or integrity

Team Player :

Works well as a member of a group

Functional Expert :

Considered a thought leader on a subject

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter :

Inspired to perform without outside help

Ability to Make an Impact :

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

2 years :

High school diploma or GED and two (2) years of experience as an HOA Community Manager encompassing all of the following : Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and / or business partners. Valid Driver's License.

Licenses & Certifications

Required

CMCA

CAAM