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Salesforce B2B Commerce Cloud Lead
Salesforce B2B Commerce Cloud LeadApptad Inc • Boston, New Hampshire, USA
Salesforce B2B Commerce Cloud Lead

Salesforce B2B Commerce Cloud Lead

Apptad Inc • Boston, New Hampshire, USA
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  • serp_jobs.job_card.full_time
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Job Description :

  • Salesforce Order Management SOM Expertise
  • Primary Focus
  • Deep understanding of the SOM data model
  • Familiarity with core objects such as

o Fulfilment Orders

o Order Summaries

o Payment Authorizations

o Return Orders

o Inventory Reservations

  • Understanding how orders move through the lifecycle from capture to fulfilment
  • cancellation and return
  • Apex and SOQL proficiency
  • Ability to write and maintain Apex classes triggers and test coverage related to order processing inventory updates or payment logic
  • Comfortable with custom exception handling logging and job monitoring
  • Lightning development experience
  • Proficiency with Lightning Web Components LWC Aura if used and general UI enhancements for order management or customer service workflows
  • Integration and API management
  • Ability to monitor and debug API integrations between SOM and external systems like ERP shipping platforms taxpayment processors or SFCC
  • Understanding of named credentials external services and custom RESTSOAP integration patterns
  • Error handling and operational support
  • Capable of identifying and resolving failures in the order lifecycle such as fulfilment exceptions inventory mismatches or payment discrepancies

    • 2 SFCC Checkout Integration Support Secondary Focus

  • Since SFCC is only used for checkout the support profile should include
  • Checkout cartridge and service layer familiarity
  • Understanding of how order and customer data is passed from SFCC to SOM through OCAPI or custom service definitions
  • Business Manager configuration review
  • Comfortable inspecting and adjusting service credentials custom site preferences and service logs related to the order handoff
  • Issue triage between SFCC and SOM
  • Ability to identify whether a checkout issue originated in SFCC or SOM and take the appropriate steps to resolve or escalate
  • Payload and log analysis
  • Can read request response payloads and review SFCC logs to debug failures at the SFCC to SOM interface level

    • 3 Cross functional and Support Capabilities

  • Troubleshooting across platforms
  • Must be able to evaluate end-to-end order flows and work across both Salesforce and SFCC systems to isolate problems
  • Strong documentation practices
  • Should maintain and expand support documentation including known issues escalation paths and key system behaviors
  • Collaboration with nontechnical teams
  • Comfortable communicating with business stakeholders support teams and third-party vendors to resolve operational issues
  • Agile and ticketing tool experience
  • Familiarity with Jira ServiceNow or similar tools to manage tickets backlog or production incidents

    • Key Skills

    Access,Exploration,Basic,Application Engineering,Art And Craft,Accident Investigation

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Salesforce Lead • Boston, New Hampshire, USA

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