Director, Patient Care

Director, Patient Care

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team's execution has been recognized by the venture community and we've raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We are looking for a Director, Patient Care to lead, scale, and evolve our Care Navigation and Clinical teams. This role plays a pivotal part in ensuring that every patient supported by Carrum Health receives world-class, compassionate, and coordinated care. You will be responsible for operational performance, clinical quality, and patient experience across the care continuum.

Reporting to the Vice President, Patient Care, you will provide direct leadership over Care Navigation and Clinical Services, ensuring alignment, collaboration, and consistency in care delivery. You'll set the strategic direction for the Patient Care function, balancing clinical integrity with operational excellence to deliver an unmatched patient experience.

The salary range for this role is $130,000$160,000, depending on experience and location. This is a full-time, remote position eligible for full benefits and bonus. We are looking for candidates willing to work on a Central or Pacific Time schedule.

You're excited about this opportunity because you will...

• Lead and develop a high-performing, multidisciplinary Patient Care organization that includes Care Navigators and clinical team members.
• Establish and execute a strategic vision for patient care delivery that ensures clinical quality, service excellence, and scalability as Carrum grows.
• Oversee daily operations of the Care Navigation and Clinical teams, ensuring workflows, communication, and patient touchpoints are seamless and effective.
• Partner closely with clinical leadership to ensure quality standards, protocols, and clinical pathways are followed consistently.
• Ensure a differentiated, high-touch experience for every patient, combining empathetic support with operational precision and clinical expertise.
• Collaborate with all cross-functional leaders to enhance patient engagement, streamline workflows, and identify opportunities for innovation.
• Define, monitor, and analyze key performance metrics, including patient satisfaction, clinical outcomes, engagement rates, and care utilization.
• Partner with leadership to design and implement technology and process improvements that optimize care coordination, clinical performance, and patient outcomes.
• Lead workforce planning, staffing, and professional development across both clinical and non-clinical roles to ensure adequate capacity and readiness.
• Serve as a visible, hands-on leader who inspires excellence, accountability, and collaboration within a remote team environment.
• Manage budgets and resource allocation for the Care Navigation and Clinical functions, ensuring efficiency and sustainable growth.
• Continuously identify opportunities to innovate, scale, and elevate the patient experience using data, technology, and clinical insights.

We're excited about you because...

Why you'll love working with us...

Other benefits :

About Carrum

We're a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we've partnered with Fortune 500 employers and top hospitals across the nation. We've been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we're only scratching the surface of our opportunity and we're looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.