Head of Insurance Operations

Head Of Insurance Operations

SafetyWing is seeking a Head of Insurance Operations to build and lead our global insurance operations. You'll own everything from underwriting coordination to claims oversight - making sure our systems are smooth, scalable, and ready to grow with us. This role is about creating efficient processes, solving operational challenges, and ensuring that all our members have a joyful experience.

We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. And we are doing that by creating simple health, insurance, and retirement products for remote workers worldwide as a replacement for national welfare systems.

Your Responsibilities Will Include

• Overseeing the full insurance operations lifecycle - from underwriting coordination to claims resolution - ensuring speed, accuracy, and fairness at every step
• Building and leading a strong insurance operations team that delivers excellent service
• Monitoring claims handling to ensure members receive fair outcomes, clear communication, and a consistently positive experience
• Managing relationships with partners to ensure smooth collaboration
• Creating and maintaining clear step-by-step procedures, process maps, and documentation so the team can work consistently and scale easily
• Leading the creation and implementation of business continuity and resilience plans
• Ensuring all operations meet global compliance requirements and industry standards (in close partnership with the compliance team)
• Partnering with product, engineering, and finance teams to introduce tools that automate and improve workflows
• Using data to track performance, solve problems, and guide continuous improvements

We Are Looking For Someone Who

What We Offer

About SafetyWing

SafetyWing was founded to support nomads like ourselves by building an adaptable software-based global social safety net. Our products are created by a fully remote team distributed across the globe and stretching ten timezones while headquartered in San Francisco. We're here to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone.