BMV Branch Manager Intermediate

Branch Manager Intermediate

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency.

Role Overview

The Branch Manager Intermediate oversees and executes all aspects of branch operations. You will ensure that staff comply with all agency policies and procedures, and with state laws. You will guide staff in responding to customer's licensing needs in a timely, safe, and secure manner. The Branch Manager Intermediate reports directly to the Regional Manager of branch operations. This position serves at the New Albany, Indiana, BMV Branch Office.

Branch Hours

Sunday : Closed

Monday : 8 : 00 am - 5 : 30 pm

Tuesday : 8 : 00 am - 5 : 30 pm

Wednesday : Closed

Thursday : 8 : 00 am - 5 : 30 pm

Friday : 8 : 00 am - 5 : 30 pm

Saturday : Closed

Salary

The salary for this position traditionally starts at $59,800 annually and may be commensurate with education and experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life

The essential functions of this role are :

• Oversee day-to-day operations including branch opening and closing procedures.
• Achieve results by maximizing productivity and analyzing customer volume to accurately forecast staffing needs.
• Complete daily and weekly required reports and submit them to required lines of business.
• Maintain effective working relationships with all lines of business.
• Communicate and escalate property management issues.
• Clarify, enforce, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
• Verify for accuracy and approve weekly payroll reports for each branch.
• Provide best in class customer service and facilitate resolution for all customer issues.
• Ensure training, development, evaluation, and discipline of branch staff is completed in accordance with agency policies and operating guidelines.
• Conduct meetings with branch staff and attend required agency meetings.
• Ensure the accuracy of customer transactions, reporting, deposit procedures and tasks associated with branch operations.
• Maintain agency goal for Customer Experience Time.
• Maintain effective levels of all BMV products and office supplies while monitoring and serialized inventory.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

What You'll Need for Success

Credentials :

Associate's Degree and 1+ year of experience, or High School Diploma, GRE, or HSE and 3+ years of experience. Related certifications and coursework may be considered for education or experience.

Additional qualifications :

Supervisory Responsibilities / Direct Reports

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes :

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.