Help Desk Analyst (Contract)DBI Staffing • Philadelphia, PA
Help Desk Analyst (Contract)
DBI Staffing • Philadelphia, PA
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionWindows 10 / 11 Microsoft Active Directory Microsoft Office 365 applications Microsoft Team administration Microsoft Exchange Online Microsoft Azure Active Directory Microsoft In Tune
Job Requirements :
- Responding to and resolving help desk tickets
- Maintaining and troubleshooting issues with conference room equipment
- Provisioning and deploying laptops and peripherals for new employees
- Troubleshooting printers and MFP’s
- Troubleshooting issues with firm’s primary document management system, iManage
- Managing applications deployed to machines via Microsoft Intune / Company Portal
- Managing Exchange distributions groups in Microsoft Exchange Online
- Troubleshooting email delivery issues using Mimecast and Microsoft Exchange Online
- Setting up new phone numbers / extensions in Microsoft Teams admin portal
- Troubleshooting issues with Office 365 applications
- Creating new users accounts in active directory
- Managing security groups in Active Director and Microsoft Azure
- Enrolling and managing cell phones via Microsoft In Tune
Assisting other members of the IT team with project work as needed
Technical Requirement : At least 3yrs experience with the following
iManage (preferred not required)
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Help Desk Analyst • Philadelphia, PA
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