Integrated Care & Community Health Program Manager

About the Job

Objective / Overview :

In pursuit of its mission, Transforming care and education to advance the health of our patients and the communities we serve, CUHCC provides medical, dental, and behavioral health care to nearly 12,000 racially and culturally diverse patients annually. The vast majority of patients live below federal poverty lines and more than half require language interpretation services.

The clinic integrates primary care, behavioral health, and dental services. Our behavioral health department encompasses outpatient psychiatry and therapy, Substance Use Disorder services, and IBH-Care Coordination embedded in primary care. Community programs, including ARMHS and Targeted Case Management, further support whole-person care. A key aspect of this role is to facilitate collaboration across these service lines and programs, promoting team-based care as CUHCC continues to fully implement the Health Care Home model.

The Integrated Care & Community Health Program Manager provides dual clinical and programmatic leadership for CUHCC’s Integrated Behavioral Health-Care Coordination (IBH-CC) team and the Community Health Team, composed of community health workers (CHWs). This role combines direct patient care with operational oversight and clinical supervision. The Program Manager ensures high-quality, trauma-informed, culturally grounded behavioral health and community health services within a highly diverse primary care clinic.

Reporting Relationship :

This position reports to the Mental Health Director and directly supervises the following staff : 1.0 FTE IBH licensed clinician, 2.0 FTE care coordinators, 2.5 FTE Community Health Workers and clinical trainees in practicum.

Job Responsibilities :

Clinical Responsibilities (0.60 FTE)

• Provide traditional outpatient therapy services under the Outpatient Therapy program; may provide integrated behavioral health clinical services in primary care and dental settings.
• Deliver trauma-informed, culturally grounded care addressing mental health, behavioral health, and overall well-being.
• Serve as a primary clinical responder for crisis situations in the clinic, conducting risk assessments for patients who are suicidal, homicidal, actively psychotic, or emotionally dysregulated and may pose a risk to themselves, staff, or other patients; collaborate closely with the IBH clinician, mental health supervisors, and other clinical staff to ensure timely and coordinated interventions.
• Collaborate with primary care providers, dentists, dental hygienists, clinical pharmacists, nutritionists, CHWs, and care coordinators to provide comprehensive, patient-centered care.
• Meet individual clinical productivity and billable targets while maintaining high-quality care.

Supervision & Care Coordination Oversight (.15 FTE)

Community Health Team Oversight (.15 FTE)

Program Leadership & Administration (.10 FTE)

Work Environment :

1. This is a hybrid position. Primary work environment is on site at the CUHCC clinic during clinic hours. This role may come into contact with patients who may have contagious illnesses.

2. Telemedicine remote work will be available 1 day a week based on clinical and programmatic needs.

Qualifications

All required qualifications must be included in the application materials

Required Qualifications

This position requires a negative TB test, and a Hepatitis B vaccination.

Preferred Qualifications

Core Competencies :

About the Department

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC’s mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others’ styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Pay and Benefits

Pay Range : Between $86,000 - $93,000 / annually for a 1.0 FTE, depending on qualifications.

Time Appointment Category : 100% Appointment

Position Type :   Faculty and P&A Staff