Remote Call Center Representative $18 / HR

Remote Call Center Representative

We are seeking remote call center representatives to join one of the largest utility companies in the region. This is an immediate opportunity with equipment provided and a start date of December 17. Candidates must reside in the Eastern Standard Time (EST) zone and be fully flexible to work assigned shifts.

Key Details

Position : Service Intake Liaison (Call Center Representative)

Type : Contract-to-hire Location : Remote EST ONLY Start Date : December 17 Schedule : 8 shifts assigned between 7 : 00 AM 6 : 30 PM, Monday through Friday Holiday Requirement : Must be available to work on Christmas Day and New Year's Day Equipment : Provided by the company

Responsibilities

As a Service Intake Liaison, you will :

• Act as the primary link between customers and service technicians.
• Manage and resolve high-volume inbound inquiries (60+ calls daily).
• Provide real-time troubleshooting and subject matter expertise to customers.
• Coordinate with technical teams to ensure timely service delivery.
• Deliver exceptional customer service with professionalism and accuracy.

Qualifications

Minimum 2 years of call center experience.

Proven ability to manage 60+ inbound calls per day.

Proficiency in Microsoft Office Suite.

Strong verbal and written communication skills.

Compensation & Benefits

Pay Rate : $18.50 / hour

Benefits (eligibility dependent on classification and length of employment) :

Workplace Type

This is a fully remote position.

Job Type & Location

This is a Contract to Hire position based out of Raleigh, NC.

Application Deadline

This position is anticipated to close on Dec 18, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.