Senior Business Banking Loan Administrator

Senior Business Banking Loan Administrator

The Senior National Business Banking Loan Administrator is responsible for supporting the National Business Banking Director and Regional Business Banking, Business Banking, SBA, and Middle Market lending group managers, relationship managers, and RAs / Sr. RAs (Relationship Assistants) by providing customer service to commercial clients and internal customers. Responsibilities includes assisting customers with any issues or concerns regarding loans, accounts, and any other products or services. This individual will also support managers and relationship managers through the use of word, excel, Power Point, Outlook, and bank operating / sales management systems.

Job Responsibilities :

Customer Service & Administrative Support

• Provides highest level of quality service to each customer, both internal and external while achieving departmental metrics.
• Responds to, takes ownership of, troubleshoots and resolves difficulties, technical issues and questions from Flagstar customers and customer support specialists, supervisors and management in an efficient, timely and professional manner via the phone, email, bank CRM systems, SalesForce, AFS and Baker Hill / One Point.
• Communicates with other business units so that all customer service issues are resolved expeditiously, service level expectations are achieved and issues are added and prioritized on business unit project lists.
• Works cohesively with department manager to assist and manage calendar, travel & expenses, prepare and manage various reports / metrics and other presentation materials and decks, and any other admin or support responsibilities including various internal and external audits (e.g., compliance / regulatory, internal, SBA, etc.).
• Coordinates and manages department external and internal client events. Additionally, provides support to the entire NBB / MM team with their needs as well. Assists, supports, and trains new RAs / Sr. RAs as needed.

Meeting Coordination & Support

Account & Client Management

Loan Closing Coordination & Support

Process Improvement Initiatives

Additional Accountabilities

Job Requirements

Required Qualifications :

Job Competencies :

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.