Community Care Services Manager - WA Cares

The Community Care Services Manager – WA Cares leads Lifelong’s implementation of Washington State’s WA Cares Fund initiatives, ensuring that eligible individuals receive timely, accurate, and effective support in accessing long-term services and supports (LTSS). This role oversees program operations, staff supervision, and community-based service delivery that aligns with WA Cares requirements and Lifelong’s mission. The Manager guides staff serving diverse communities and ensures high-quality assistance for older adults, adults with disabilities, and caregivers. Key responsibilities include strategic program design, oversight of WA Cares–related processes, contract and budget management, quality assurance, workforce development, and maintaining strong relationships with state agencies and community partners. While the role supports oversight of care coordination functions, its primary focus is WA Cares program leadership and ensuring consistent, compliant, and client-centered services. This is a regular, full-time, exempt, non-union position with a salary range of $70,000.00 / yr - $90,000.00 / yr. Essential Responsibilities : WA Cares Program Leadership Lead the design, implementation, and continuous improvement of WA Cares–aligned services. Ensure all program activities comply with WA Cares Fund regulations, reporting expectations, and statewide implementation guidance. Serve as the organizational point of contact for WA Cares partners, state agencies, and stakeholders. Monitor WA Cares-related trends, policies, and updates, applying them to program adjustments as needed. Program Design & Operations Develop and enhance community-based programming supporting WA Cares beneficiaries, older adults, adults with disabilities, and caregivers. Integrate best practices for long-term care support, access, and equity. Regularly assess program performance, incorporating client and community feedback to improve service delivery. Establish and maintain monitoring and evaluation tools to measure outcomes and client satisfaction. Cultivate partnerships with long-term care facilities, healthcare providers, and community-based organizations. Care Coordination Oversight (Streamlined) Provide supervision and guidance to staff conducting intake, assessments, service planning, and resource navigation associated with WA Cares and other LTSS programs. Ensure clients receive accurate information and seamless access to WA Cares benefits and community resources. Facilitate multidisciplinary collaboration to support integrated, client-centered care. Administration, Compliance & Quality Assurance Oversee WA Cares contract compliance, reporting, and documentation requirements. Manage program budgets and expenditures, coordinating with Finance to ensure accurate allocation of WA Cares resources. Ensure all activities follow agency, state, federal, and Medicaid guidelines. Regularly review case documentation for accuracy, completeness, and adherence to WA Cares standards. Support grant writing, fundraising, and continuous quality improvement efforts. Staff Leadership & Development Recruit, train, supervise, and evaluate program and care coordination staff. Provide coaching, mentorship, and professional development opportunities. Support staff in addressing complex client cases involving long-term care, behavioral health, or APS considerations. Community & Partner Engagement Maintain strong collaborative relationships with WA Cares funders, state agencies, and community partners. Represent Lifelong at meetings, site visits, and professional networks related to WA Cares and long-term supports. Maintain accurate, up-to-date resource information for referrals and navigation. Additional Duties Participate in agency leadership teams or working groups as assigned. Perform other duties as assigned. WA Cares–Specific Competencies The ideal candidate will demonstrate : Expert understanding of WA Cares Fund objectives, eligibility criteria, benefit structure, and statewide implementation requirements. Ability to translate WA Cares regulations into operational workflows that support accurate screenings, referrals, and service delivery. Experience collaborating with state agencies (such as DSHS, ALTSA, or HCA) involved in long-term services and supports. Skill in interpreting and applying policy guidance to ensure program compliance and readiness for audits or monitoring visits. Knowledge of WA Cares–related long-term care provider networks, including home care, durable medical equipment, respite, and other LTSS benefit categories. Capacity to communicate WA Cares benefits clearly to staff, partners, and the public, including addressing misconceptions and questions. Ability to analyze WA Cares performance data and use findings to drive improvement in client access, utilization, and equity. Education & Experience Minimum Qualifications Bachelor’s Degree in Social Work, behavioral or health sciences, or a related field ( or combination of related education and work experience ). Program design experience, including developing, launching, or improving service delivery models. 3–5 years of experience in social services, particularly with older adults or individuals with disabilities. Supervisory experience overseeing direct service or human services staff. Knowledge of aging and disability systems, LTSS, and community resource networks. Strong communication, leadership, and organizational skills. Ability to work effectively in multicultural, fast-paced environments. Reliable transportation for travel between program sites. Alternate Education & Experience Pathways Master’s degree + 1 year paid social service experience; or Bachelor’s degree in behavioral / health sciences + 2 years experience; or Bachelor’s degree (any field) + 4 years experience. Required Credentials Must pass Lifelong background check and any program-specific requirements. Washington State bi-annual background re-check. TB test within 30 days of hire (and annually if required). Benefits : Comprehensive medical, dental, and vision benefits Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year 401(k) match Flexible spending accounts Life insurance options Long term disability Mass transit subsidy 15 paid holidays per year Work Environment : This is a hybrid remote position requiring 3 days a week on-site at our Georgetown Yards office. All positions that involve in person work with clients are required to undergo a TB test within 30 days of starting employment and annually, or as required by program. Any offer of employment is contingent upon passing a criminal background check. Some programs may require additional background checks or frequency. This position operates in a professional office environment and requires extended periods of sitting at a desk and working on a computer. Occasional standing, walking, and light lifting of up to 20 pounds may be required to support office or event needs. The role may also involve occasional attendance at events or activities that take place outside of normal office settings or standard business hours. About Lifelong : Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone. We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources. We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work-life integration. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. EEO Statement : Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do. We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. _____________________________________________________________________________________ DISCLAIMER : INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions. All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or that could generally be considered as other duties as assigned. In no instance, however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions. Employment Type : Full Time Years Experience : 3 - 5 years Salary : $70,000 - $90,000 Annual Bonus / Commission : No