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Marketing & Communications Strategist Customer Loyalty & Retention
Marketing & Communications Strategist Customer Loyalty & RetentionRegions Bank • Birmingham, Michigan, USA
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Marketing & Communications Strategist Customer Loyalty & Retention

Marketing & Communications Strategist Customer Loyalty & Retention

Regions Bank • Birmingham, Michigan, USA
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Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates consultants and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes sold or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions Retention Schedule for a minimum of three years. You may review modify or update your information by visiting and logging into the careers section of the system.

Job Description :

At Regions the Marketing Business Line Strategist contributes to integrated marketing efforts designed to meet and exceed customer needs and expectations as well as drive business outcomes including profitability growing customer base and deepening relationships. This position serves as a liaison between Marketing and various business lines.

Primary Responsibilities

  • Contributes to the development and overall execution of the Marketing plan and committed outcomes
  • Partners with Marketing / SCX centers of excellence and business teams to continuously innovate identify and test new and radical marketing programs
  • Partners with product brand and content teams to ensure marketing programs deliver personalized communications that meet the needs and preferences of the Banks customers
  • Partners with the content and execution team to develop and manage a creative / content roadmap across channels
  • Assists senior management in monitoring and researching market customer and technology trends and recommends taking action when necessary
  • Offers advice and guidance to junior strategists

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

  • Bachelors degree in Marketing or a related field
  • Seven (7) years of Banking and / or Marketing experience
  • Preferences

  • Master of Business Administration (MBA) or a related graduate degree
  • Experience working on cross-functional teams
  • Direct and digital marketing experience
  • Knowledge of marketing principles and measurement
  • Skills and Competencies

  • Ability to build strong relationships with business partners across various functions
  • Ability to research analyze data and derive facts
  • Ability to work in a fast-paced multi-tasked environment
  • Ability to work under pressure and meet deadlines
  • Knowledge of marketing principles and measurement
  • Proficiency in Microsoft Office (Excel Word PowerPoint Outlook etc.)
  • Sense of urgency solid judgement and prioritization skills
  • Strong verbal written communication and organizational skills
  • Strong work ethic and self-motivation
  • Lead design of customer onboarding loyalty and retention programs for Consumer bank customers
  • Identify opportunities for increased personalization through unique customer journeys by Segment
  • Strong experience designing Journeys from the ground up in Salesforce Marketing Cloud (SFMC)
  • Experience with Financial education programs and Customer Content strategy is a plus
  • This position is intended to be onsite in Birmingham AL. Associates will have regular work hours including full days in the office three or more days a week. The manager will set the work schedule for this position including in-office expectations. Regions will not provide relocation assistance for this position and relocation would be at your expense.

    Position Type

    Full time

    Compensation Details

    Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

    The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

    Job Range Target : Minimum :

    $113228.50 USD

    Median : $148830.00 USD

    Incentive Pay Plans :

    This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual business and / or company to participate in the Long Term Incentive Plan.

    Benefits Information

    Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation / Sick Time
  • 401K with Company Match
  • Medical Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program
  • Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

    Details

    Regions Center

    Location : Birmingham Alabama

    Equal Opportunity Employer / including Disabled / Veterans

    Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

    Key Skills

    Internal Control,Accounting And Auditing,Accounts Handling,General Services,Elevator,Brand

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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