Technical Support Specialist

Your Job

The Koch Technology Customer Service Organization is seeking a Technical Support Specialist to join our team! In this position, you will be responsible for providing a consumer-focused service related to software, hardware, and other IT issues. You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions.

Our Team

The Koch Swarm team (Technical Support) is knowledge-centered and provides timely, consumer-focused support related to IT end user services for all Koch companies. We actively experiment in new and different ways to increase value and reduce costs by embracing and driving change. Starting and ending with knowledge, we partner with our consumers and help address tasks and resolve problems, reducing downtime and improving productivity. We are system thinkers, avoid tunnel vision, focus on the root cause, and make our complex environment easier to work with.

This role is not eligible for VISA sponsorship

What You Will Do

• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, and Mobiles onsite and through remote access and deskside support
• Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility
• Troubleshooting issues related to hardware, network connectivity, printers, and software applications
• Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Handling new software standard exception requests
• Troubleshoot, diagnose, and resolve technical issues related to audio-visual equipment in conference and training rooms
• Coordinating with service providers to solve other IT infrastructure issues
• Ensure compliance with all Koch policies & procedures in all related areas
• Provide guidance based on documented IT policy and procedures

Who You Are (Basic Qualifications)

What Will Put You Ahead

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation / time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.