IT Service Desk Agent

Job title- IT Service Desk Agent

Pay- $21 / hr W2

Duration- 6 months

Location- South Jordan, UT

Veterans Sourcing Group is seeking Service Desk Agents to join a high-performing IT Service Desk team. This role is the first point of contact for users seeking technical assistance and requires strong customer service, communication, and problem-solving skills. Agents are responsible for accurately diagnosing and resolving technical issues related to hardware, software, and enterprise systems in a 24x7x365 environment.

Key Responsibilities :

Provide first-level phone / chat support with professionalism and urgency.

Document all interactions and resolutions in a ticketing system.

Troubleshoot and resolve hardware / software issues.

Support enterprise applications and infrastructure components.

Deliver high-quality service in a fast-paced, high-volume environment.

Participate in after-hours and weekend coverage as needed.

Qualifications :

2–5 years of technical support or help desk experience in a high-tech environment.

Excellent customer service and communication skills.

Strong troubleshooting skills and ability to work independently.

High school diploma or GED required.

Willingness to work variable shifts, including evenings and weekends.