Cust Svc Spec I-Centralized Pt Scheduler

Job title : Cust Svc Spec I-Centralized Pt Scheduler

Duration : 6

Work Mode : possible TTH 100% Onsite Schedule : Monday to Friday 8 : 30am-5 : 05pm (updated hours)

Location : Costa Mesa CA - 92626

Job Summary :

The Customer Service Specialist serves our patients members and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient / member pre-certi cation to ensure coverage for appointments and medical care. With the assistance of data and technology they function as a liaison and ensures a high value and personalized experience. For Hoag Clinic : Member Advocate I & for Revenue Cycle : CPS Specialist.

Job Responsibilities :

Required Skills & Experience :

• One (1) three (3) years of customer service experience.

Required Education :

Notes :

REQUIRED (Please highlight these on resume) : - 2 years direct experience with radiology diagnostic testing scheduling experience e.g. mammogram DEXA X-ray Ultrasound CT MRI Nuclear Medicine. - Health insurance verification knowledge PREFERRED : - Epic EMR experience.

Key Skills

Employee Orientation,Operational Risk Management,Primavera,Computer Skills,Primavera P6,Medical office experience,Medical Terminology,Schedule Management,Production Planning,Microsoft Project,Medical Scheduling,Phone Etiquette

Employment Type : Full Time

Experience : years

Vacancy : 1