Senior Sales Manager

Company Description

CIVILIAN is a bold new concept for the cultivated traveler, offering a guest-directed hospitality experience through cutting-edge technology, exquisite design, and boutique best practices. We cater to value-oriented, experience-hungry guests with a focus on utility and function. CIVILIAN aims to redefine the hospitality experience with an elegant blend of form and empowerment for today's discerning traveler.

Role Description

This is a full-time, on-site role based in the New York City Metropolitan Area for a Senior Sales Manager. The Senior Sales Manager will be responsible for leading the sales team, developing sales strategies, and achieving revenue targets. Day-to-day tasks include managing client relationships, identifying new business opportunities, conducting market research, and overseeing sales operations. The role requires strong leadership and communication skills to drive team performance and client satisfaction.

• Selling Group and Transient guest rooms, managing accounts, conducting site inspections and meetings and solicits and generates business
• Preparing and presenting effective and detailed proposals, maintaining well organized documentation and reports, and coordinates customer service requirements as appropriate
• Participate in sales and event meetings and other staff meetings
• Organize and participate in client entertainment / FAM's, special promotions, tours, site inspections, and tradeshows / conferences
• Assist in creating and implementing special promotions relating to direct sales segments
• Accurately prepares Requests for Proposals (Group and Transient) in a timely manner
• Maximize sales occupancy and rates in conjunction with hotel operations to increase profits
• Prospect new business using a wide variety of sales methods, including but not limited to phone calls, outside sales calls, attending tradeshow and conferences, and active participation within the industry to strengthen and expand customer base and brand awareness
• Maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing group and business transient room sales
• Generate and secure business through aggressive sales efforts that will include proactive solicitation of national and local corporate business from personal and existing CIVILIAN Account base
• Establish and build successful relationships that generate sales opportunities
• Effectively communicate client requirements, ensuring all information is accurate between client and hotel
• Ensures business is turned over accurately and in a timely manner to ensure high-level service delivery
• Collaborate closely with the Call Center Reservation team on administrative responsibilities and conduct periodic audits of the call center operations
• Analyze and conduct market research to fully understand competitive set, market conditions, and current trends to maximize revenue and hotel's market position
• Negotiate, prepare and execute contracts that meet the hotel's business plan objectives
• Assist Director of Sales & Marketing in the preparation and implementation of the sales and marketing plan, including the strategies and action plans covering assigned market segments to generate revenue for the hotel
• Assist Director of Sales & Marketing in the budgeting and forecasting process
• Problem solve and develop solutions to meet client's important requirements / needs
• Maintain or exceed sales goals as assigned by DOSM
• Assist the DOSM on special projects as assigned

Qualifications

Knowledge :

Skills :

Physical Requirements :

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job and are subject to change or modification without prior notice. This position is classified as non-exempt (per the Fair Labor Standards Act) and is not subject to overtime, by Federal and State Regulations.

This job specification should not be construed to imply that these requirements are the position's exclusive standards. Incumbents will follow any other instructions and perform related duties as their supervisor may require.

The CIVILIAN Hotel is an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status, partnership status, familial status, national origin / ancestry, alienage or citizenship status, mental or physical disability or medical condition, handicap, military status, veteran's status, genetic information, unemployment status, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, sexual or reproductive health decisions, or any other status protected by federal, state, or local law ("Protected Characteristics").