Service Coordinator

Service Coordinator

ARC Mechanical is adding a Service Coordinator to our team. The HVAC / Refrigeration Service Coordinator is responsible for supporting our field staff of over 100 technicians.

Key Responsibilities

• Assist in coordinating of parts and equipment to field staff.
• Receive service requests via phone and e-mail.
• Schedule and dispatch Service Operations Technicians to appropriate service appointments.
• Accurately record service requests in our dispatch system and assess urgency.
• Assign work orders to the appropriate service technician.
• Continuously communicate with the customer through the work order life cycle.
• Follow up on service requests that need additional work.
• Keep service notes and schedule up to date.
• Schedule Preventive Maintenance tasks.
• Assure customer procedures are followed.
• Functions as the primary interface between the customer, and internal expertise surrounding all service activities.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
• Champion service module of ERP and maximize efficiencies through interrogation and analysis of key data.
• Manage work order life cycle from start of service event until completion, approve completed work to be billed.
• Standard hours will be 7 : 00am-4 : 00pm.

Skills, Knowledge and Expertise

Benefits

Medical, dental, vision, and prescription drug coverage

EOE Disability / Veterans

About ARC Mechanical

Founded in 1996, ARC Mechanical offers a full range of commercial and industrial HVAC / R services, including 24 / 7 emergency response. In combination with our in-house services, including design-build expertise, we work in partnership with leading equipment manufacturers to ensure our customers receive the best value, as well as the best solution, to operate with maximum uptime and energy efficiency.