Customer Service RepresentativeCaldera Medical • Westlake Village, CA
Customer Service Representative
Caldera Medical • Westlake Village, CA
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh School Diploma 2+ Years of Administrative (Clerical or data entry) Experience Strong working knowledge of Microsoft Office applications (Excel, Outlook, Word, etc.) Able to work a flexible schedule and early morning hours to accommodate East Coast customers Proficient in using (Dynamics 365, Salesforce) for managing customer data and relationships. Strong knowledge of ERP systems (Oracle, NAV) Manages timelines; deals effectively with pressure Prioritizes work activities; plans and stays organized in order to meet commitment and productivity standards of day-to-day process requirements Able to work independently with limited supervision Highly detail-oriented individual Basic analytical and Excel skills Good communication skills, both written and oral Ability to effectively relate to and communicate with people at all levels of the organization, including supply chain partners Takes initiative and seeks increased responsibilities General understanding of sales order management, including logistics and general warehouse operations Positive attitude and team player Problem-solving and decision-making skills Full-Time position Medical and Dental Benefits – 75% paid for employee and family members Vision Coverage 401(k) with 4% matching contributions after 90 days of employment Basic Life and AD&D Unlimited Vacation Policy 10 paid holidays - including your birthday!
Customer Service Rep – Compensation : $22-$25 DOE
Located in Westlake Village, CA (Full-Time In Office)
Caldera Medical’s Mission - To Improve the Quality of Life for Women!
Caldera Medical is seeking an outstanding Customer Service Representative to provide stellar service to our customers. The Customer Service Representative (CSR) will primarily support daily sales order processing, respond to phone calls and general email inquiries from customers, and process customer claims and customer reporting.
Duties and Responsibilities :
- Order processing : manual keying order, web order entry, and other system orders to process. These include Sales Orders, Returns, and Credit Memos.
- Provide customer service coverage over the phone and email, answering order questions and resolving issues.
- Assist with questions originating within Manufacturing in relation to orders, deliveries, and product information.
- Provide backup support to other team members in the Customer Service Department
Required Knowledge, Skills, and Abilities :
Preferred Knowledge, Skills, and Abilities :
Other Necessary Skills & Key Attributes
Competitive Compensation, Comprehensive Benefits, and more!
Hear it from our very own!
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Customer Service Representative • Westlake Village, CA
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