Customer Service ManagerVirtualVocations • Paterson, New Jersey, United States

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Customer Service Manager

VirtualVocations • Paterson, New Jersey, United States

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A company is looking for a Customer Service Manager to lead and develop a high-performing team while ensuring exceptional service delivery.

Key Responsibilities

Manage and coach a team of Customer Service Representatives and Team Leads, focusing on performance and quality

Optimize standard operating procedures and drive automation of workflows to enhance efficiency

Act as the final escalation point for complex customer issues and monitor customer satisfaction metrics

Required Qualifications

College or University degree required

Minimum 5 years of call center experience, with at least 3 years in a management position

Proficiency in CRM systems and reporting tools

Experience with automation or process-improvement technology

High-speed Wi-Fi connection

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Customer Service Manager • Paterson, New Jersey, United States

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