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Housekeeping Manager
Housekeeping ManagerMarriott Vacations Worldwide • Seaside, CA, US
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Housekeeping Manager

Housekeeping Manager

Marriott Vacations Worldwide • Seaside, CA, US
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  • serp_jobs.job_card.full_time
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Housekeeping Manager

  • Salary Range $60,000 - $62,400 ($28.85-$30.00 / hr)
  • This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law.
  • Tentative November 14th Start Date

Education and Experience

High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Supporting Housekeeping Operations and Budgets

  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Inspects guestrooms on a daily basis.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Schedules employees to business demands and for tracks employee time and attendance.
  • Ensures employees understand expectations and parameters.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Celebrates successes and publicly recognizes the contributions of team members.

    • Providing and Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.

    • Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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    Housekeeping Manager • Seaside, CA, US

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