Business Office Coordinator (On-site)

Job Description

Position Summary

Responsible for a variety of senior living community business office tasks, including, but not limited to, general bookkeeping tasks following standard organizational procedures. Communicates and coordinates closely with Executive Director and EPSO Billing Team on resident leases and monthly resident billing and collection issues. In some communities, may also provide oversight and supervision for community Concierge positions to ensure excellent customer service for residents and visitors.

Essential Duties

• Assists community leadership in maintaining accurate financial records.
• Distributes monthly resident billing statements.
• Prepares bank deposits and processes accounts payable (ensuring proper coding).
• Manages the community petty cash account.
• Enters, and verifies resident charges are reflected correctly, in the electronic medical record (EMR)
• Prepares and distributes yearly rate increases.
• Creates and distributes reports as needed.
• Assists residents and staff with insurance issues, such as long-term care, Medicaid, managed care, etc.
• Maintains timely, clear communication and collaborates effectively with the EPSO Billing Director and Billing Team.
• May assist with the Staff Appreciation Fund (resident-sponsored fund distributed to team members annually)
• Where applicable, along with the community Executive Director and Lead Concierge, ensure Concierge positions are properly trained, supervised and coached / evaluated.
• Where applicable, records and deposits chapel offerings
• Other duties as assigned.

Qualifications

Basic Qualifications & Experience

Working Conditions / Physical Requirements