BUSINESS COMPLIANCE SPECIALIST

Customer Service Assistant

Incumbents provide customer service assistance and process payments for residents and the general public for utility and general billing, business licenses, and other city services in an online and walk-in environment. This position is responsible for processing applications for various City services and licenses, providing explanations and interpretations of Arizona state statutes, City ordinances, policies, and procedures related to assigned area. Additionally, this position performs complex data entry for licenses, analyzes data to determine issues with billings, compiles reports, creates customer correspondence, conducts research, and performs basic quantitative quality assurance reviews.

Education and / or experience : High school diploma or G.E.D, and two years of business licensing, cashiering, or customer service experience in utility billing sufficient to successfully perform the essential duties of the job such as those listed in the job description. Certificates, licenses, registrations : Must have at the time of hire and be able to maintain a valid Arizona Driver License.

Selection process : Applicants whose education, training, and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening to include :

• Fingerprinting
• Criminal Background screening
• Drug Screen
• E-Verify
• 39 Month Motor Vehicle Department Records Check

The City of Surprise is an EEO / ADA reasonable accommodation employer.