Customer Success Manager, Public Sector

Customer Success Manager

Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes.

Verily is actively seeking a Customer Success Manager for key accounts within its government and non-profits / foundations sector. In this role, you will develop, maintain, and build upon foundational relationships with key customer stakeholders to enable quality solution delivery and customer health.

Responsibilities

• Build trusted relationships with executives and key stakeholders to understand strategic goals and drive product adoption.
• Act as the primary point of contact for day-to-day client interactions, including meeting preparation and follow-up.
• Create and configure success plans that align use cases with customer objectives.
• Secure renewals and identify new revenue opportunities to achieve growth targets.
• Drive the escalation and resolution of client issues to ensure a positive customer experience.

Minimum Qualifications

Preferred Qualifications

Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States. The US base salary range for this full-time position is $124,000 - $177,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Verily Life Sciences LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.