COMMUNICATIONS SPECIALIST / 911 EMERGENCY DISPATCHER

Job Announcement

Job Announcement 20250260 Communications Specialist / 911 Emergency Dispatcher

CLOSING DATE : Open Until Filled

APPLY ONLINE AT LONGMONTCOLORADO.GOV / JOBS

Department : Public Safety

Division : Emergency Communications

Hiring Range :

Step 2025-Hourly Rates 2026-Hourly Rates

Step 1 $ 35.20 $ 37.17

Step 2 $ 37.50 $ 38.72

Step 3 $ 39.80 $ 41.08

Step 4 $ 42.10 $ 43.46

Regular Full-time with Benefits

40 hours per week

Requires working varied shifts including evenings, nights, weekends & holidays.

Regular Full-time with Benefits

Benefits include : Medical, Dental, Vision, Flex Spending, Defined Benefit Pension Plan,

401(a) Money Purchase Plan, Life & Survivor, Term Life & AD&D, Long Term Disability,

Bereavement, Jury & Witness Duty, FMLA, Military Leave, Sick, Vacation, Holiday pay,

EAP, Tuition Assistance.

Other benefits : Optional, employee elected, voluntary benefits are available.

Open Until Filled positions may close without advance notice. To be considered,

please apply as soon as possible.

Definition : Receive and respond to emergency and non-emergency calls for assistance from

the public. Determine the nature and level of assistance needed; record call information in a

Computer Aided Dispatch system; and dispatch police, fire, or ambulance units as necessary in

emergency situations. Provide clear, accurate, and appropriate information and referrals as

necessary in non-emergency situations. Provide Emergency Medical Dispatching Services

according to prescribed protocols. Duties may also include acting as the sole source contact in

emergency situations until the dispatched emergency response team arrives on site.

Principal Duties :

• Receive 911 emergency calls from the public requesting police, fire, or ambulance

assistance; determine the nature and location of emergency, the level of assistance

needed, the priority of response, and dispatch emergency units as necessary and in

accordance with established procedures. May be required to maintain contact with caller

in emergency situations until the dispatched service arrives.

assistance; determine the nature of the situation and the level of assistance needed.

Provide appropriate information or referrals as necessary and in accordance with

established procedures.

emergency action as required.

dispatch system.

requests involving other law enforcement agencies, other fire departments, other City

departments, and community service agencies.

crime information networks relating to wanted persons, stolen property, vehicle

registration, stolen vehicles, and other information.

and other documentation as required.

EMD procedures.

monitor video surveillance of building security; and dispatch backup personnel on

request.

dispatch of public works and utility crews.

mutual aid activities involving Longmont first responders as needed.

incidents.

according to procedures.

other Public Safety staff.

Attributes.

Working Environment : Work is performed in a highly isolated and secured area with restricted movement. Work

involves extended periods of sitting while working closely with others with occasional periods

working alone. Requires the operation of specialized communications equipment including

radios, emergency operations computer equipment, paging and cellular / hard line phone

equipment, and early warning systems including a variety of software. Requires the ability to

listen, communicate, and speak clearly enough to be understood on a radio and telephone.

Requires the ability to perform repetitive motion at a keyboard / console on an intermittent basis

for extended time periods per work shift. Requires skill in making effective decisions under

stressful conditions, performing multiple tasks simultaneously, and remaining calm during

emergency situations. Must be able to exercise good judgment and make sound decisions.

Requires demonstrated ability to read and understand the English language. Requires the

ability to read maps and perform work duties on varied shifts including evenings, nights,

weekends, and holidays.

Qualifications :

At least two years of successful experience involving public contact, preferably involving

telephone and dispatch experience. Special Qualifications : Ability to complete the City of

Longmont Communications Specialist Training Program; completion of training programs that

result in certifications in Emergency Medical Dispatching (EMD), Colorado Bureau of

Investigations computer operation, and CPR within 12 months of hire date. Keyboarding skills of

35 wpm minimum. Bilingual English / Spanish skills are preferred. Applicant must be at least 21

years of age.

Selection The selection process will include complete job description review, oral boards, integrity

interview, computerized skills testing, other testing components relevant to the position

background investigation, criminal background check, substance screening and CJIS fingerprint

screening.

DEADLINE : Open Until Filled An ONLINE APPLICATION is required. This job is Open Until Filled. The online application

process is available for this position on our website at

Resumes will be accepted in lieu of the full City Application; however, they must be submitted

via the City application site for consideration. For more information, call (303) 651-8609.

The City of Longmont is an equal opportunity employer. The City affirms its commitment to diversity and to

complying with all applicable federal, state, and local laws regarding nondiscrimination in employment. The City will

not discriminate against any person in recruiting, examining, appointing, hiring, training, placement, termination,

layoffs, recall, transfer, leave of absence, promoting, compensating, retaining, disciplining, or any other personnel

action on the basis of age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, national

origin, ancestry, genetic information, marital status, veteran status, status with regard to public assistance, physical or

mental disability, or any other characteristic protected by federal, state, or local law, except when any of these

categories constitutes a bona fide occupational qualification (i.e., an actual qualification for performing a job). If you

need special assistance in the selection process, please contact the Human Resources Department in advance to make

arrangements.

AN EQUAL OPPORTUNITY EMPLOYER

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