Tech Support Specialist - Competitive Hourly PayTradeJobsWorkforce • New York, NY, United States
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Tech Support Specialist - Competitive Hourly Pay
TradeJobsWorkforce • New York, NY, United States
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job_description.job_card.job_descriptionBachelor's degree or equivalent experience. Entry-level to 1 year experience in customer service, customer success, account management, or social media. A tireless work ethic ready to tackle the challenges of a tech startup. A genuine desire to learn and become a product expert. Positive and energetic attitude. Strong verbal and written communication skills. Organized with a keen eye for detail. Must be authorized to work in the US. Create exceptional experiences for our customers. Become a product expert to better assist users. Act as the primary contact between customers and the company, addressing inquiries via email. Troubleshoot and resolve customer issues, bugs, and complaints with care. Provide valuable customer feedback to management to enhance the customer experience. Collaborate with various teams including product, engineering, marketing, and QA to leverage your additional skills.
Join our dynamic tech support team where you can make a difference! We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment.
Key Qualifications :
- Excellent Communicator : Respond to incoming tickets quickly, helpfully, and with empathy.
- Strong Work Ethic : You’ll take ownership of your work without being micromanaged and will strive to ensure customer satisfaction.
- Adaptability : Handle a diverse range of customer inquiries and be prepared to shift priorities as needed.
- Professional Attitude : Deliver exceptional service to all users.
Requirements :
Responsibilities :
Take this opportunity to be part of a team that values learning and laughter!
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Tech Support Specialist • New York, NY, United States
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