Admissions & Collections Clerk CHC-Scheduling

ABOUT THE POSITION

The County of Riversides University Health System-Community Health Center seeks a regular Admissions & Collection Clerk to join their CHC-Jurupa Valley team. Under general supervision incumbents will be responsible for answering incoming calls interviewing callers to determine needs transferring calls to the appropriate departments when needed interviewing patients and determining their needs scheduling an appointment(s) in a primary care or specialty care clinic gathering all pre-registration information verifying insurance eligibility and / or verifying there is a valid referral and authorization ; performing other related duties as required. This position is located in Moreno Valley .

Bilingual candidates with the following professional experience / knowledge should apply :

• Experience in the medical field / office
• Call center experience
• Epic

This position does allow for telecommuting but will require employees to report to the office for training and equipment issues.

This position has a 5 / 40 schedule : Monday through Friday 8 : 30AM-5 : 00PM

Meet the team! RUHS-CHC Website

EXAMPLES OF ESSENTIAL DUTIES

Review patient personal data to evaluate the patients eligibility for medical assistance programs using formal medical program guidelines.

Review patient insurance forms and cards to ensure completeness and accuracy as required by assistance programs and private insurance carriers for billing and payment.

Evaluate possible assistance eligibility and refer patients to Medi-Cal and MISP as appropriate.

Contact patients medical insurance carrier to obtain authorization for treatment and verify eligibility and coverage.

Assist patients with scheduling hospital or clinic appointments in person or over the phone.

Pre-register scheduled services during scheduling process or any time prior to receiving services as directed by supervisor or manager.

Receive and record payments for medical treatment from patients.

Record payment information on patient payment receipt and log this information on the appropriate forms.

Complete patient medical information or MISP Share of Cost Forms; attach cash payment receipt to ensure reimbursement from medical assistance program.

Refer patients with problem accounts to Patient Accounts for review of account status.

Receive required information from patients and complete medical forms to ensure accuracy of patient data.

Collect and prepare receipt for monies.

Register patients for medical services such as emergency treatment and non-emergency walk-in treatment.

Serve as a resource person for patient registration in the Riverside University Health System (RUHS) clinics.

Assist in conducting outpatient registration audits and participate in RUHS quality assurance initiatives.

Reconcile daily charge sheets of patient visits to ensure that charges for healthcare services rendered are captured in a timely manner.

MINIMUM QUALIFICATIONS

OPTION I

Experience : Two years of clerical experience including three months performing admissions collections or billing functions in a hospital mental health or other healthcare setting. (Completion of 18 semester or 27 quarter units from an accredited college or university in secretarial sciences office practices business education or a closely related field to the assignment may substitute for one year of the non-specialized experience.)

OPTION II

Experience : Two years of clerical experience including three months performing admissions collections or billing functions in a hospital mental health or other healthcare setting. (Completion of 360 hours of training from a recognized occupational training program in secretarial sciences business education or a closely related field to the assignment may substitute for one year of the non-specialized experience.)

OPTION III

Experience : Two years of clerical experience including three months performing admissions collections or billing functions in a hospital mental health or other healthcare setting. (Six months of clerical experience in a medical setting may substitute for one year of the non-specialized experience.)

Other Requirements

License : Possession of a valid California Drivers License may be required.

ALL OPTIONS

Knowledge of : Modern office procedures including the preparation of reports and correspondence and filing; the operation of standard office equipment and medical terminology.

Ability to : Perform complete registration cycle including collection of monies; effectively interview to obtain personal family and financial information; gather record and evaluate data in the admission of hospital patients and the handling of patient accounts; maintain accurate records; apply the rules and regulations pertaining to the admission of patients private and public medical insurance billing procedures credit authorizations and payment agreements; work with very ill injured and emotionally distressed people.

Other Requirements

License : Possession of a valid California Drivers License may be required.

Skill to type at a corrected rate of 40 words per minute.

SUPPLEMENTAL INFORMATION

Questions regarding this recruitment Please contact Raven Padilla via email at .

APPLICATION INFORMATION

Veterans Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here : Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and / or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at : of Education

If using education to qualify or when requested by the recruiter upload a copy of any license(s) official / unofficial transcript(s) degrees and / or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES) or Association of International Credential Evaluators Inc. ( AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency / department head.

General Information

Current County of Riverside and / or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience / education is reflected on your application / resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.

Key Skills

Customer Service,Communication skills,Basic Math,Cashiering,Computer Skills,Math,Retail Sales,10 Key Calculator,Copywriting,Cash Handling,Planograms,Stocking

Employment Type : Unclear

Experience : years

Vacancy : 1

Hourly Salary Salary : 20 - 30