Learning & Instructional Design Lead

JOB SUMMARY :

The Learning & Instructional Design Consultant leads the design, development, and maintenance of the total portfolio of learning solutions available to support associate readiness needs related to skills and knowledge required for new hires and to enable success of projects and initiatives. They provide readiness solution guidance to the learning team based on needs analysis outcome. The Learning & Instructional Design Consultant is responsible for supporting organizational initiatives and building skills of Seacoast Bank associates across multiple lines of business through performance consulting, needs analysis, facilitation, and instructional design and management of learning solutions and maps. Partners with line of business leaders and key stakeholders to gather and validate learning requirements focused on improving associate performance, and supporting associate readiness related to projects and initiatives. The Learning & Instructional Design Consultant leads needs analysis activities to inform the design and development of learning solutions in support of strategic initiatives. Will partner with line of business leadership in subject matter expertise specific to Seacoast policies and procedures including legal, regulatory and compliance matters. The Learning & Instructional Design Consultant will manage internal clients and have a deep understanding of course development software. They will possess strong business acumen, an understanding of business processes, and leverage this knowledge to design, develop, and deliver the most effective solutions. They will demonstrate strong design experience and communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Consult with stakeholder groups and line of business leaders to conduct learning needs analysis in order to determine the optimal learning solution for the identified business need.
• Utilize a variety of innovative learning methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of the learning program.
• Design, develop, implement, and facilitate learning solutions and assessments to support Seacoast Bank associate roles as it relates to business as usual, M&A, new technology, and change initiatives.
• Lead the design, development, and implementation of templates, learning models, and overall best practices.
• Support organizational initiatives by proactively identifying areas for improvement, proactively influence opportunities to enhance existing processes, and provides innovative learning ideas.
• Define the organization’s development standards; provide oversight to ensure courses, programs, and learning solutions are consistent with and in line with industry best practices.
• Build and maintain documentation for functional specifications and testing scripts.
• Research best practices internally and externally and apply key findings to achieve objectives.
• Collaborate with line of business partners to validate that learning solutions align to business priorities and strategy for operational effectiveness and designed and implemented for optimum adoption and sustainment.
• Implement communication and change management principles and tactics to ensure adoption and engagement.
• Review learning content and delivery methodology regularly to maximize associate participation, satisfaction, production, and ROI for the business.
• Analyze business and associate performance data to evaluate the need and effectiveness of learning solutions and identify opportunities for improvements.
• Apply advanced knowledge of the business, its products and processes to become a trusted advisor.
• Implement and deliver necessary procedural, system, relationship deepening, and soft skills learning solutions to new and existing associates.
• Completes peer to peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.
• Offer continued learning support and guidance in role-specific knowledge.
• Administer record keeping, tracking, and reporting of learning activities through the LMS.
• Deliver results; design and maintain evaluation metrics and tools to monitor learning and program effectiveness; utilize data to make improvements.
• Ensure that assigned tasks are delivered within set deadlines and required instructional design quality objectives.
• Develops tools and processes to measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements.
• Adheres to Seacoast Bank’s code of conduct.

EDUCATION and / or EXPERIENCE :

• Bachelor’s degree required; preferred in the area of learning, training and development, human resources, education, instructional design, business administration or a social science.
• 8-10 years’ experience in a combination of banking, curriculum development, learning, instructional design, and / or human resources.
• Demonstrates excellent communication and interpersonal skills.
• Technology savvy and proficient in Microsoft Office Suite software.
• Willing to travel as needed.