Plumbing Administrator

Job Title : Plumbing Administrator

Job Description :

All Year Cooling and Plumbing is seeking a detail-oriented and organized Plumbing Administrator to join our team. As a Plumbing Administrator you will report directly to the Plumbing Division Operations Manager and serve as a key support role in ensuring smooth plumbing operations. You will be responsible for administrative coordination customer service support and operational efficiency to help deliver exceptional plumbing services to our valued customers across South Florida and the Gulf Coast including the Naples area. Your organizational skills and attention to detail will be essential in supporting the growth and success of our plumbing division.

Responsibilities and Duties :

Assist with leads input and management (working toward our eventual goal of a dedicated plumbing dispatcher) Coordinate and manage scheduling of all jobs once contracts are signed by plumbers and sales team

Assist with Service Titan jobs workflow compliance and system management

Provide customer service resolution for low-level plumbing-related customer concerns and inquiries

Coordinate with staff to manage parts lists for upcoming scheduled jobs

Maintain accurate records of service calls job schedules and customer communications

Support the Plumbing Division Operations Manager with administrative tasks and reporting

Process work orders and ensure proper documentation is completed for all jobs

Coordinate communication between plumbers sales team and customers regarding scheduling changes

Assist with invoicing and billing processes related to plumbing services

Monitor job progress and follow up on completed work for customer satisfaction

Maintain filing systems and ensure proper documentation for warranty and service records

Collaborate with dispatchers customer service representatives and other administrative staff

Assist with inventory tracking and coordination of parts and materials

Handle routine correspondence and communication with customers and vendors

Qualifications :

Proven experience in administrative or customer service roles preferably in the service industry

Strong organizational and time management skills with attention to detail

Proficiency in computer systems and software including scheduling and CRM platforms

Experience with Service Titan or similar field service management software preferred

Excellent communication skills both written and verbal

Strong customer service orientation with problem-solving abilities

Ability to multitask and prioritize responsibilities in a fast-paced environment

Professional phone manner and interpersonal skills

High school diploma or equivalent required; additional administrative training preferred

Ability to work collaboratively with team members at all levels

Reliable and punctual with strong work ethic

Must be able to pass a background check and drug screening

Additional Information :

Equal Employment Opportunity :

All Year Cooling and Plumbing is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join our dedicated team at All Year Cooling and Plumbing and contribute to our commitment to delivering exceptional plumbing service and customer satisfaction to our valued customers across South Florida and the Gulf Coast.

Required Experience :

Unclear Seniority

Key Skills

Mechanical Design,System Design,Bluebeam,Autodesk,Mechanical Engineering,Plumbing,Autocad,HVAC Design,Ductwork,NavisWorks,Revit,Trane TRACE

Employment Type : Full Time

Experience : years

Vacancy : 1