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Office Manager
Office ManagerService Corporation International • Portland, OR, US
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Office Manager

Office Manager

Service Corporation International • Portland, OR, US
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Funeral Home Operations Manager

Manages and coordinates the operational activities of a funeral home, cemetery and / or crematory operation. Ensures the highest quality services and products to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

Accounting Function Oversight

  • Collections of all accounts receivable
  • Verifications and payments of all accounts payable invoices
  • Controls of receipt and deposit of cash payments received
  • Maintains petty cash account and disburses the same in accordance with company policies and procedures
  • Reconciliations of all accounts
  • Cash advance checks
  • Same Day Check requests
  • Bank deposits
  • Verifies / audits cash disbursement reports
  • Tracks Capital Expenditure Authorizations (CEAs)

Operational Activities

  • Orders supplies for the office and completes inventory counts
  • Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
  • Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments
  • Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
  • Schedules incoming orders and drivers for the ambulate service
  • Completes various funeral / cemetery reports and files accurately
  • Supports Sales as necessary requiring an understanding of JD Powers
  • Assures compliance with all Company policies and procedures to include :
  • Sarbanes Oxley (SOX) audit
  • Dignity University (DU) training
  • Interment Verification Training (IVT) audits
  • Day Sales Outstanding's (DSO) related to financial and administrative areas
  • Assists in preparing and / or overseeing all funeral / cemetery-related forms
  • Reviews time cards and administers corporate payroll policies and procedures
  • Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.)
  • Ensures new associates receive new hire orientation
  • Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators
  • Maintains vehicle records / licenses
  • Processes expense reports
  • Updates General Price Lists (GPLs)
  • Manages all Alarm Systems (codes, working order, etc.)
  • Assists with funeral services and "Making Everlasting Memories" (MEMs) as needed
  • Coordinates daily activities with business unit as well as other departments
  • Trains associates in the proper administration of policies and procedures
  • Services customers by interacting with families in a professional and compassionate manner
  • Maintains and updates customer records
  • Updates company website with current obituaries and ensures obituaries are placed in newspapers
  • Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
  • Behaves in a supportive way to enrich the work environment
  • Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
  • Performs other duties as assigned

    • Minimum Requirements

    Education

  • High school diploma, GED or completion of a diploma-training program at a college or technical school

    • Experience

  • Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required

    • Knowledge, Skills and Abilities

  • Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
  • Excellent communication skills both orally and in writing
  • High level of compassion, integrity, and confidentiality
  • Problem solving skills
  • Ability to multi task and set priorities
  • Detail oriented
  • Must be flexible and able to function in a fast-paced environment

    • Work Conditions

    Work Environment

  • Professional Dress is required when in contact with families.

    • Work Postures

  • Sitting continuously for many hours per day, up to 6 hours per day
  • Climbing stairs to access buildings frequently

    • Physical Demands

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

    • Work Hours

  • Working beyond "standard" hours as the need arises
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