Technical Account Manager, Commercial DevelopmentNeedham, MA

Technical Account Manager, Commercial Development

The Tripadvisor Group operates as a family of brands that connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories.

We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.

Key Responsibilities :

Tripadvisor is seeking a proactive, detail-oriented, and technically minded individual to join the Commercial Development team in a hybrid strategic and executional support role. The Commercial Development Specialist will play a pivotal part in operationalizing our Content & Data Licensing business, serving as a connective tissue between commercial strategy, partner execution, and internal product delivery.

This role is ideal for someone with strong organizational skills, technical aptitude, and a passion for scaling data and content partnerships in a dynamic, cross-functional environment.

This role is a remote position in the United States. Occasional travel to company offices as necessary.

Primary Focus : Content & Data Licensing (Technical & Commercial Enablement)

• Act as the primary point of contact for licensed data and content partners, building strong relationships with technical stakeholders (e.g., product managers, engineers) and ensuring a seamless post-sale experience.
• Provide hands-on technical support, including API QA, troubleshooting data product issues, assisting with data queries, and guiding customers through integration and implementation processes.
• Collaborate cross-functionally with Product, Engineering, Legal, and Sales teams to align customer needs with internal roadmaps, resolve issues, and deliver against commercial and technical requirements.
• Monitor usage patterns and product performance to support renewals, upsell opportunities, and the overall health of the account, partnering with Sales and GTM leads to drive long-term value.
• Collect and relay customer feedback to influence product enhancements and roadmap priorities, ensuring Tripadvisor's offerings evolve in alignment with partner needs.

Strategic & Cross-Functional Support Responsibilities

Skills & Experience

In addition, the ideal candidate will demonstrate the following competencies :

What We Offer

The salary range for this role is $75,000 to $90,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee's pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.