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Aesthetic Patient Care Coordinator
Aesthetic Patient Care CoordinatorRestorative Injectables • Denver, CO, US
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Aesthetic Patient Care Coordinator

Aesthetic Patient Care Coordinator

Restorative Injectables • Denver, CO, US
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Job Description

Job Description

Key Responsibilities :

Patient Interaction & Communication

  • Answer phone calls and address patient inquiries, concerns, and complaints
  • Guide patients through treatment plans based on their concerns
  • Send appointment confirmations and reminders
  • Ensure timely follow-up with new patient leads and inquiries via our lead management platform
  • Contact and email new patients 2 days prior to appointments; ensure paperwork is submitted 24 hours before scheduled time

Scheduling & Front Desk Operations

  • Accurately enter new patient information into the EMR system and ensure up-to-date information for returning patients
  • Scheduling patients
  • Manage provider calendars, prevent overbooking, and maintain waiting lists
  • Invoice clients and rebook for ongoing services
  • Perform all front desk duties : opening / closing office, checking patients in / out, answering calls, data entry, and payment collection

    • Administrative Support

  • Support providers with administrative tasks and coordination
  • Collaborate with the Back Office / Operations Manager to streamline workflows
  • Implement and maintain office systems, policies, and procedures to improve efficiency

    • Inventory Management

  • Monitor and report weekly retail inventory
  • Track in-office supply usage via inventory software
  • Order office and medical supplies weekly while minimizing costs
  • Ensure accurate cost entry into software as orders arrive

    • Financial Duties

  • Process patient payments and maintain accurate daily financial ledgers

    • Requirements :

  • Previous experience in a front desk, administrative healthcare, or aesthetics preferred
  • Strong organizational and communication skills
  • Ability to multitask and work effectively in a team environment
  • Proficient in EMR systems and scheduling software
  • must have a flexible schedule

    • Compensation & Benefits :

  • Hourly + Commission
  • Employee Discounts on retail products and treatments
  • Paid Time Off (PTO) for full-time employees
  • Paid Sick Leave (in accordance with Colorado state law)
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    Patient Care Coordinator • Denver, CO, US

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