Social Services Agent

Job Description

Job Description

Description : POSITION SUMMARY :

The Social Services ACCESS Support Specialist is responsible for assisting patients, clients, and visitors in applying for public assistance programs such as Food Stamps (SNAP), Medical Assistance (Medicaid), Temporary Cash Assistance, and the Medicare Savings Program through the ACCESS Florida system. This role also supports individuals in navigating health plan selections and accessing community resources, while promoting the benefits of becoming a member of Pediatrica Health Group. The ideal candidate is community-focused, detail-oriented, and comfortable providing support in a fast-paced healthcare environment.

ESSENTIAL FUNCTIONS :

Client Assistance & Application Support

• Guide clients through the ACCESS Florida application process, including completing and submitting forms to the Office of Economic Self-Sufficiency on behalf of the assigned client / patient.
• Explain the roles of Social Services Support vs. DCF responsibilities, ensuring clarity in the application process.
• Assist clients in setting up and managing their “My ACCESS Account.”
• Completes the DCF (Department of Children and Families) consent forms online and obtains the customer’s signature electronically.

Education & Outreach

Follow-Up & Communication

Compliance & Confidentiality

General Duties

Requirements :

KNOWLEDGE, SKILLS & ABILITIES

EDUCATION & EXPERIENCE

SUPERVISORY RESPONSIBILITIES

WORKING CONDITIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the associate will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl, and talk or hear. The associate must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust.

Frequent travel is required, often up to several hours of driving per day. Ability to travel to, attend, and conduct sales presentations. Manual dexterity is required to use desktop computers and peripherals. Exposure to variable weather conditions is likely.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an associate must meet to perform the essential functions of their job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The noise level in the work environment is usually moderate.

TRAVEL

Travel may be required between medical practices or to community events.

SAFETY HAZARDS OF THE JOB

Minimal Hazards