AVA Event Staff

Job Description

Job Description

Position : AVA Event Staff

Department : Security

Job Summary :

Acts as host to guests during AVA and other events. Performs services such as checking tickets to direct guests to assigned seating or providing guests with any pertinent information or assistance needed before, during, and after an event.

Duties and Responsibilities (specific areas of responsibility include but are not limited to) :

• Arrives at established time before an event ― in appropriate dress ― for scheduled shift; sign in and out according to established procedures.
• Ensures the venue is set and ready for guest arrival prior to gate / door opening as directed (placement of signs, barricades, stanchions, etc.).
• Learns when the gates / doors will open, running time of the show / event, including intermission, and other necessary event related information to prepare the venue and to be able to answer guest questions.
• Ensures that guests are seated in the appropriate area according to their ticket information.
• Resolves ticket and seating issues with ticket office staff.
• Maintains a presence during the event to assist guests.
• Responds quickly and courteously to guest needs, questions, comments, or concerns with answers and / or action.
• Obtains assistance from event supervisor or Security, as appropriate and necessary.
• Reports any need for equipment and supplies to the event supervisor.
• Maintains a high standard and consistency of guest service.
• Generates positive guest public relations and encourage feedback.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities :

Minimum Qualifications :

Preferred Qualifications :