Senior Director, Service Excellence-Earnings, Tax Operations(Independent Contractors)

Senior Director, Service Excellence-Earnings, Tax Operations

Lead the charge in shaping a new pillar within Controllership, focusing on delivering seamless, best-in-class earnings, tax for Spark drivers / Independent Contractors. This is a unique opportunity to influence Walmart's evolving service landscape, drive operational excellence at scale, and leave a mark on the future of gig economy payments.

About the Independent Contractor (Spark Driver) Earnings Team : Our team is responsible for the seamless calculation, disbursement, and reporting of independent contractor earnings worldwide. We operate with a focus on compliance, data integrity, and continuous improvement, directly impacting both company performance and the experience of our global contractor network. This role is pivotal in setting best practices and driving operational rigor across the organization.

What You'll Do

• Lead independent contractor earnings operations ensure accuracy, timeliness, compliance, and scalability through standardized processes, automation, and performance metrics.
• Oversee earnings disbursement and tax functions manage operations, systems, reporting, and controls to meet regulatory obligations across markets.
• Drive continuous improvement apply Lean / Six Sigma principles, strengthen controls, and build a culture of operational excellence.
• Establish strong data governance ensure integrity, security, and auditability of contractor earnings data in partnership with tech and compliance teams.
• Develop people and partnerships build high-performing teams, resolve complex challenges, and maintain strong stakeholder and community engagement.

What You'll Bring

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications

Option 1 : Bachelor's degree in business, finance, information technology, retail, human resources, or related area and 6 years' experience in business, finance, information technology, retail, human resources, consulting, or related area. Option 2 : 8 years' experience in business, finance, information technology, or related area.

Preferred Qualifications

Experience in business, finance, information technology, retail, human resources, strategy, or related area., Master's degree in business, finance, information technology, retail, human resources, strategy, or related area, Using advanced functionality of Microsoft Office

Primary Location

1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.