Insurance AgentIndependence Pet Group • New Haven, CT, US
Insurance Agent
Independence Pet Group • New Haven, CT, US
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job_description.job_card.job_descriptionAnalyze, research, and resolve problems and discrepancies for member accounts. Cross-train and provide assistance to team members as needed, contributing to overall team effectiveness. Maintain product knowledge and awareness of customer service policies and / or store policies. Ensure understanding and compliance with federal and state regulations. Participate in solution innovation, sales, and retention efforts with current and new clients. Perform other duties and responsibilities as assigned. Must have and maintain a Property & Casualty License or obtain within 45 days of hire. Respond to inbound support issues, utilizing prepared Question & Answer documents to resolve simple complaints and answer general customer inquiries. Work independently under limited supervision for routine situations. Provide assistance and training to team members and colleagues as needed. Manage routine customer inquiries with limited supervision and escalate more complex issues when necessary. Continue to develop skills in a structured yet flexible environment. Minimum 2 years of relevant experience in customer service, call center, or a similar field. No formal education requirement. Comprehensive full medical, dental and vision Insurance Basic Life Insurance at no cost to the employee Company paid short-term and long-term disability 12 weeks of 100% paid Parental Leave Health Savings Account (HSA) Flexible Spending Accounts (FSA) Retirement savings plan Personal Paid Time Off Paid holidays and company-wide Wellness Day off Paid time off to volunteer at nonprofit organizations Pet friendly office environment Commuter Benefits Group Pet Insurance On the job training and skills development Employee Assistance Program (EAP)
Insurance Agent- Service Agent
Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands and partner brands.
Independence Pet Group (IPG), a subsidiary of IPH, is one of North America's largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.
Job Summary
IPG is seeking an Insurance Agent- Service Agent to be responsible for assisting customers by providing information about products and / or services, answering questions, and resolving problems and issues in a timely and professional manner.
Job Location : Remote
Main Responsibilities
Customer Interaction & Inquiry Management :
- Respond to internal and external inquiries within stated service level agreements (SLAs).
- Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines.
Problem Resolution & Account Analysis :
Policy & Compliance Maintenance :
Sales & Retention Efforts :
Additional Duties :
Licenses / Certifications :
Level-Specific Responsibilities :
Accountability / Complexity :
Experience Requirements :
Education Requirements :
Benefits
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following :
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