Business Analyst Client Services

Overview

Position Summary :

The Business Analyst plays a pivotal role in empowering Client Services Leadership with actionable insights that drive customer experience excellence to meet our customer experience goals. This role is responsible for compiling analyzing and transforming data into clear impactful reports that highlight key performance metrics across the Client Services Department. Partnering closely with management the Business Analyst will define reporting requirements identify optimal tools and technologies and develop scalable methods to deliver timely data-driven intelligence. This position is ideal for someone who thrives on turning complex data into strategic narratives that inform decision-making and enhance service delivery.

Responsibilities

Key Accountabilities

• Assists in development of processes required to gather information for the design and development of key metric reports.
• Plans leads and implements projects to meet our department objectives.
• Coordinates and facilitates meetings with business partners and IT to define reporting requirements and complete testing to ensure quality and accuracy.
• Reviews output of reports for accuracy and highlights trends prior to publishing or releasing them to the management team.
• Responsible for regular reporting of operational metrics such as call answer rates order volumes order processing times invoicing claims resolution and other reports that may be needed by the management team.
• Maintains reporting calendar and ensures a designated backup person or process is in place to safeguard continuity in case of absence or disruption.
• Other duties / projects as assigned.

Networking / Key relationships

Skills & Capabilities

Qualifications

Min Knowledge & Experience Required for the Position :

I n t e r n a t i o n a l Mobility :

Travel Requirements :

The annual base salary range for this role is currently $90000 to $120000 range. Individual employee compensation will ultimately depend on factors including education relevant experience skillset knowledge and particular business needs.

This role is eligible for medical dental and vision insurance 401k plan retirement benefits with an employer match as well as paid vacation and sick sales roles are eligible for participation in a commission plan and our managementand select professional rolesare eligible for a performance-based bonus

Required Experience :

IC

Key Skills

Accounts Assistant Credit Control,Autocad Design,Corporate Risk Management,Lab Testing,AC Maintenance,Accident Investigation

Employment Type : Full-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1

Monthly Salary Salary : 90000 - 120000