Performance Operations Support Associate - Customer Service Research

Job Title

The Performance Operations Support Associate will be the Research Specialist who provides response to total requests from Call centers and other Business lines. They will obtain and update the Loan documentation. Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s).

Actively engaged in report writing, tracking and compiling; research, exception processing, data entry, record keeping, and / or data maintenance.

Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures.

May perform reviews and evaluations of work quality and productivity standards for assigned product line and / or work area.

May have responsibility to review reports, loan files and other policies and procedures to promote quality execution of the loan operations functions and the related transactions that impact the financial statements.

May use PC based software packages for word processing, graphics, spread sheets, databases, etc. Specified job duties may vary by area.

Basic Qualifications :

• High school diploma or equivalent
• Five or more years of experience in business and general office environment

Preferred Skills / Experience :

Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.