Information Systems Manager (0931) San Francisco Health Service System (ID# 160697)

The position plans organizes directs and controls functional and technical work of the PeopleSoft HCM system involving Benefits Administration and other key HSS enterprise systems. The Information Systems Manager reports to the Chief Operating and Experience Officer and works closely with the Operations Manager the Chief Financial and Accountability Officer the Contracts Manager the Well Being Manager and the Communications Director. This position is responsible for the departments IT infrastructure and for the complex analysis evaluation recommendation development and implementation of major healthcare management programs and functions of the Health Service System. This position plans organizes directs and controls functional and technical work of the PeopleSoft HCM system involving Benefits Administration.

Individual Tasks :

• Complete all aspects of regulatory filing such as IRS 1095-C CMS Part D Creditable Coverage CMS RxDC reporting.
• Function as the Department Information Security officer (DISO) responsible for completing technology risk assessments remediating findings responding to cyber threats maintaining and testing the business continuity of operations plan.
• Function as Department Preparedness Coordinator (DPC) responsible for maintaining and providing training on the Facility Emergency Plan and the Workplace Violence Prevention Plan.
• Responds to public information requests; conducts eDiscovery related to legal or compliance matters.
• Prepare and verify data accuracy and completeness of highly sensitive datasets prior to release.
• Administer access and configuration of key applications.
• Provides additional support for time critical benefits administration system modifications including drafting development requests conducting testing configuring applications and providing post implementation support.
• Review and approve data releases to ensure compliance with HIPAA privacy and security requirements.
• Ensure information security change management processes are followed review and approved migrations to production environments.

Management Responsibilities :

Qualifications :

All applicants must verify that they meet both elements below

Education : Possession of a baccalaureate degree from an accredited college or university preferably with major college coursework in management information systems computer science information technology data processing operations business administration or a related field; AND

Experience :  Six (6) years of progressively increasing project management experience.  This experience must include one (1) year of managing large integrated systems which may have included Human Resources Benefits and Payroll functions in a complex organization of the six (6) year duration and (3) years of the six (6) years must include experience supervising professionals.

Substitution :  Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Desirable Qualifications :

Verification of Education and Experience :

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF  Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required information on how to verify education requirements including verifying foreign education credits or degree equivalency can be found at  Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience education training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Applicants must complete the official application. We review your application NOT your resumecomplete it fully and highlight your relevant experience.

Additional Information :

Selection Procedure : After application submission candidates deemed qualified must complete all subsequent steps to advance in this selection process which includes the following :

Minimum Qualification Supplemental Questionnaire (MQSQ) : Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicants experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Training and Experience Evaluation (T&E) (Weight : 100%)

Candidates that meet the minimum qualifications will be invited to participate in a Training and Experience evaluation. The Training and Evaluation questions are designed to evaluate candidates relative knowledge skills and abilities in job-related areas. This may include but not be limited to knowledge of benefit administration systems information technology and network administration including large integrated systems which may have included Human Resources Benefits and Payroll functions in a complex organization and development and implementation of complex systems and procedures and supervisory experience. All relevant experience education and training must be on the application in order to be reviewed in the rating process. It is essential that applicants provide complete information in identifying their education experience and training.

Candidates will be required to respond to the T&E in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated.

Candidates will be placed on the eligible list in rank order according to their final score.

Eligible List / Score Report : A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list / score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months and may be extended with the approval of the Human Resources Director.

Certification : The certification rule for the eligible list resulting from this examination will be Rule of the List.

Terms of Announcement and Appeal Rights :  Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at Careers with purpose City and County of San Francisco.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is abuse of discretion or no rational basis for establishing the position description the minimum qualifications and / or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco :

Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit to begin your application process.

Computers are available for the public (9 : 00 a.m. to 4 : 00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue 4th Floor and at the City Career Center at City Hall 1 Dr. Carlton B. Goodlett Place Room 110.

Ensure your application information is accurate as changes may not be possible after submission. Your first and last name must match your legal ID for verification and preferred names can be included in parentheses. Use your personal email address not a shared or work email to avoid unfixable issues.

Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file.

Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions you may contact Lauren Rowe at

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV / AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work : No

Employment Type : Full-time

Key Skills

System Security Plans,Risk Management,Cybersecurity,ICD Coding,Identity & Access Management,Windows,System Security,NIST Standards,Information Security,DIACAP,FISMA,RMF

Experience : years

Vacancy : 1