Patches West - Business Office Specialist

Business Office Specialist

Under the direction of the Business Office Manager, or Center Administrator, the Business Office Specialist can assume responsibility for multiple business office functions based on the needs of the Center. The functions may include any combination of insurance verification, front desk coordination, surgery scheduling, medical records coordination, collection of financial responsibilities, and administrative assistance. This role requires strong communication with patients, internal colleagues, and physician's offices, attention to detail, and knowledge of healthcare insurance plans, billing procedures, and other primary functions associated with a medical practice. This role can also serve as a platform for cross training of Business Office colleagues.

Duties / Responsibilities may vary based on Center needs, and may consist of any of the following :

Front desk coordination :

• Answer and triage phone calls, greet and speak with patients and family members in a friendly and compassionate manner.
• Monitor the main entrance and serve as first point of contact for all visitors at the Center. Maintain daily visitor log.
• Prepare welcome packets and necessary documentation for next day cases.
• Provide welcome packets, and check-in patients including collecting and scanning of documents, verify, and input patient data.
• Print estimate forms and obtain patient signature. Collect payment as needed or set up payment plans.
• Give appropriate instructions to patients and family members at the time of admission regarding expectations of the day.
• Appropriately record information in patient's medical record including the download of information from EHR / paper chart to EMR.
• Responsible for vendor credentialing and access of vendors to the Center.
• Maintain waiting area and the front desk area in a neat and orderly manner.

Surgery scheduling :

Insurance verification :

Administrative assistance :

Education / Experience :

Required :

Preferred :