Senior Customer Service Representative (Life Insurance & Annuities)

Job description Infosys McCamishDomain : Life InsuranceSkill : Customer ServiceSenior Process Associate In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you’ll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.Location for this position is Des Moines, IA.Your responsibilities include but may not be limited toTake initiative and ownership in every call and situationProvide answers and solutions in a manner all parties can understandResearch information and handles return calls / other follow-up as neededProvide accurate quotes and creates business correspondence via paper or electronic format in a timely mannerNavigate multiple computer systems / applications and utilizes search tools to find informationAdhere to call guidelinesMeet or exceeds department quality standardsDocument client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnelLife and Annuity experienceQualifications : Required High School Diploma or GED Equivalent. At least 2 years of experience in the job description belowPreferredAnalytical skillsOral and written communication skillsKnowledge of the insurance industry or insurance products / procedures through a combination of experience and / or courseworkAbility and willingness to learn multiple financial concepts and systemsFlexibility in a fast-paced, team-oriented environment Organizational and follow through skillsSensitivity to service and qualityProducer Management / Compensation skills preferred but not requiredNote : Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.About UsInfosys McCamish / mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM ) Infosys McCamish was started in as a virtual insurance company and went to market as a commercial services provider in .It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.EOE / Minority / Female / Veteran / Disabled / Sexual Orientation /