Technical Support Engineer - Service Management:Akraya • San Francisco, CA, United States
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Technical Support Engineer - Service Management :
Akraya • San Francisco, CA, United States
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job_description.job_card.job_descriptionStrong understanding of JavaScript with solid object-oriented programming skills. Experience with relational databases, particularly MySQL. Proficient in English with at least a B2 level, capable of supporting customers primarily in English. Prior experience in IT service management and the ITIL business process is highly preferred. This role is a hybrid position requiring onsite presence 2-3 days per week.
Primary Skills : JavaScript (Proficient), Troubleshooting (Intermediate), Debugging (Intermediate), Networking (Basic), ITIL Framework (Basic)
Contract Type : W2 only
Duration : 12 months with possibility of extension
Location : Santa Clara, CA (Hybrid)
Pay Range : $40.00 - $46.00 per hour
#LP
Job Summary :
We are seeking an experienced Support Engineer with a strong commitment to excellence and a deep expertise in JavaScript and MySQL. The role involves managing and resolving complex issues for ServiceNow partners and customers, developing a thorough understanding of the ServiceNow platform, and using this expertise to debug scripts and improve custom code solutions within a customer-facing, collaborative environment. This position offers a pathway for significant career growth and the opportunity to contribute to a team dedicated to providing outstanding support and service.
Key Responsibilities :
- Own and resolve technical issues for ServiceNow users daily.
- Debug JavaScript code and enhance the custom code for optimized solutions.
- Utilize the ServiceNow platform to diagnose and troubleshoot customer issues.
- Rapidly acquire new skills and knowledge related to the ServiceNow platform and related technologies.
- Provide high-quality customer service and support, maintaining strong interpersonal communication.
Must-Have Skills :
Industry Experience Required :
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
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Technical Support Engineer • San Francisco, CA, United States
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