IT Tech I (Southington, CT)

RESPONSIBILITIES AND DUTIES

• Serve as first point of contact between end-users and IT staff to identify the root cause of an issue.
• Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems.
• Regular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software.
• Keep computers and peripherals up to date and functioning properly.
• Screen complex, technical or specialized literature for referral.
• Make and implement recommendations based on the problem identified.
• Perform routine maintenance and management of infrastructure and systems.
• Support Cloud infrastructure settings and deployment.
• Other duties as assigned.

EDUCATION

High School diploma or equivalent required

Degree in Information Technology preferred

EXPERIENCE AND QUALIFICATIONS

WORK ENVIRONMENT

Work is primarily performed in an office setting. Requires light lifting of computer equipment. On call and remote work is required for this position.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.