Administrative Assistant Receptionist

Administrative Assistant

Our fast-paced insurance and financial services office is looking for a dependable, high-energy, and positive professional to join our team.

Job Description

This position is the cornerstone of our agency and will answer all inbound calls, greet customers, and keep our lobby area clean and inviting. They will perform service work for customers including answering billing questions, taking payments, making vehicle and coverage changes, and will handle other insurance questions or requests within their scope of work.

Responsibilities and Duties

This person will always conduct themselves in a professional manner. They will be responsible for documenting each customer contact, updating all customer information, and maintaining all customer records and files in an accurate and professional manner. They must utilize effective and timely follow-up systems, use technology to perform day-to-day tasks, complete special assignments, and send correspondence.

Requirements / Competencies

• Property and Casualty License is required.
• Knowledge of QQ Catalyst or other agency management system is preferred.
• 2+ years customer service experience with proficiency in Microsoft Office products is required.
• Must be detail oriented with the ability to multi-task, have excellent verbal and written communication skills, provide timely responses, and meet deadlines.

The Byrd Agency offers a competitive base salary and an attractive benefits plan that includes paid vacation and company matching 401 K. Qualified candidates are encouraged to apply.